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- Tasks: Support delivery of energy products and services to customers with strong admin skills.
- Company: Energia Group, a leading energy company focused on decarbonising Ireland's energy system.
- Benefits: Hybrid working, learning opportunities, and a commitment to employee growth.
- Other info: Inclusive work environment with opportunities for career advancement.
- Why this job: Join a team making a real impact in the renewable energy sector.
- Qualifications: Proficiency in Microsoft Office and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Liberty Building, Dublin
Contract: Permanent, Full Time
Working Hours: 37 hours Monday to Friday
Hybrid Working: We currently operate a hybrid working policy with a mix of working from the office and home.
About Us
Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key units - Renewables, Flexible Generation, and Customer Solutions (Energia in RoI, Power NI in NI) - we offer advanced energy solutions. We're committed to driving Ireland's renewable future and supporting local communities through initiatives like employee volunteering and community benefit funds. As a leading, long-term energy provider and infrastructure investor in Ireland, Energia Group currently supplies approximately 17% of the island of Ireland's total electricity requirements and is responsible for approximately 20% of wind power capacity installed on the island. We are looking for people who want to create impact in their roles and are energised to achieve their personal, professional and aspirational goals throughout their career with us. Our talented employees are our greatest asset, and we invest in their growth through Learning and Development programmes. We foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career with us.
About the Role
The Product and Service Delivery Administrator plays a critical role in supporting the successful delivery of our products and services to both our commercial and residential customers. This role requires a highly organised and detail orientated individual with strong administrative and communication skills. The successful candidate will be responsible for managing various aspects of the delivery process, ensuring smooth and efficient operations whilst providing excellent support to both internal and external customers.
Key aspects of this role include:
- Client communication throughout the order process.
- Process and track orders accurately and efficiently.
- Build and maintain strong relationships with stakeholders.
- Generate reports and analyse data.
- Provide general administrative support as needed.
- Contribute to process improvement initiatives within the department.
- Ensure compliance with all relevant Procedures and Standards.
- Be the first point of contact for support from third party vendors while managing support inboxes, customer queries and other day to day admin requirements.
- Providing resolution and root cause analysis of complaints.
- Monitoring daily stock levels and updating stock management.
About you
Key Criteria
What You'll Need:
- Proficiency in Microsoft Office
- Excellent problem solving and customer service skills
- Strong stakeholder management skills
- Leaving cert or equivalent
- Minimum one year experience working in an office environment
Desirable Criteria - These help decide between those who meet all the above key criteria:
- Experience with Salesforce
- Experience with SAP software
- Knowledge of the Energy industry
*If you are enthusiastic about this role but don't meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we're looking for.
Product and Service Delivery Administrator in Dublin employer: Energia Group
Contact Detail:
Energia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product and Service Delivery Administrator in Dublin
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those at Energia Group. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to product and service delivery. Think about how your skills can help Energia achieve its goals in decarbonising Ireland's energy system.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects efficiently. This will highlight your fit for the Product and Service Delivery Administrator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Energia Group.
We think you need these skills to ace Product and Service Delivery Administrator in Dublin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Product and Service Delivery Administrator role. Highlight your administrative skills, customer service experience, and any relevant software knowledge like Salesforce or SAP.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the energy sector and how you can contribute to our mission at Energia Group. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues effectively, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Energia Group
✨Know Your Stuff
Before the interview, make sure you understand Energia Group's mission and values. Familiarise yourself with their products and services, especially how they contribute to decarbonising Ireland's energy system. This will show your genuine interest in the role and the company.
✨Show Off Your Skills
Highlight your administrative and communication skills during the interview. Be ready to discuss specific examples of how you've successfully managed orders or resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Smart Questions
Prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the tools they use (like Salesforce or SAP), and how they measure success in the Product and Service Delivery Administrator role. This shows you're engaged and thinking about how you can contribute.
✨Be Yourself
Energia Group values diversity and a positive attitude. Don’t be afraid to let your personality shine through. Share your enthusiasm for the role and how you can make an impact. Remember, they’re looking for someone who fits well within their inclusive culture.