At a Glance
- Tasks: Be the first point of contact for customer queries, delivering top-notch service.
- Company: Energia Group is a leading energy company focused on decarbonising Ireland's energy system.
- Benefits: Enjoy an annual bonus, wellbeing programme, free counselling, and generous holiday options.
- Other info: Flexible hybrid work model with opportunities in Belfast, Antrim, or Omagh.
- Why this job: Join a supportive team that values growth, learning, and making a positive impact.
- Qualifications: 6 months of customer service experience and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Customer Engagement Specialist Location:Bankmore Business Park, Omagh Contract: Permanent - Full Time Working Hours:37 hours - Monday to Friday Hybrid Working:Company We currently operate a hybrid working policy with a mix of working from the office and home. Salary:Starting salary £26,700 with opportunities to progress to £28,500, plus up to a 10% annual bonus. About Us Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key unitsRenewables, Flexible Generation, and Customer Solutions (Energia in RoI, Power NI in NI)we offer advanced energy solutions. We're committed to driving Irelands renewable future and supporting local communities through initiatives like employee volunteering and community benefit funds. Power NI, as part of Energia Group, is Northern Irelands most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today - for a greener, more sustainable tomorrow. We are NIs largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. We are driving positive change for people living here and for the future of our planet through sustainable, smart, affordable and customer centric products and services. Our talented employees are our greatest asset, and we invest in their growth through Learning and Development programmes. We foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career with us. About the Role Power NI have an exciting opportunity for Customer Engagement Specialists based in Omagh. Reporting to the Commercial CX Manager, you will be the first point of contact by phone and email for all commercial queries, responding to and delivering a customer experience that is second to none. For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service with moderate sales targets, that will also enhance your earning potential. Responsibilities Day-to-day, heres what your new role would look like: Listen effectively and respond accordingly to our customers needs. Use Microsoft Office and Power NIs Customer Care and Billing Systems to manage your workflow daily. Register, service and support our customers while educating them about other products and services to better meet their needs Win and retain customers through your passion for great customer service. Develop and maintain positive working relationships both internally and externally. Carry out all duties in line with company policies, procedures and relevant industry guidelines. About you Key Criteria What Youll Need Excellent numerical, spoken, and written communication skills with the ability to listen effectively. A suitable place to work at home and good broadband connection. Strong IT Skills with a good working knowledge of MS Office. Open to learn about new products and services in a fast paced, ever-growing industry. Desirable Criteria - These help decide between those who meet all the above key criteria: Administration experience. 3 GCSEs (grade A-C to include Maths and English) or two years previous experience of working in a customer centric environment. Experience liaising directly with customers to promote the services of the company. If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for. Desirable Criteria - These help decide between those who meet all the above key criteria: Administration experience. 3 GCSEs (grade A-C to include Maths and English) or two years previous experience of working in a customer centric environment. Experience liaising directly with customers to promote the services of the company. If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for. TPBN1_NI
Customer Engagement Specialist in Omagh employer: Energia Group
Energia Group is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. With competitive daily rates and opportunities for professional growth, employees can thrive in their roles while contributing to impactful financial processes in a dynamic environment. Located in a vibrant area, the company also offers unique advantages such as flexible working arrangements and a commitment to employee well-being.
Contact Details:
Energia Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Specialist in Omagh
✨Tip Number 1
Familiarise yourself with the core values of Trustworthy, Dynamic, Resourceful, and Community-Focused. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the company’s recent initiatives and projects, especially those related to customer engagement and renewable energy. This knowledge will help you engage in meaningful conversations and show your genuine interest in their mission.
✨Tip Number 3
Prepare to discuss specific examples from your past customer service experiences that highlight your empathy and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Connect with current or former employees on professional networking sites. Ask them about their experiences and any tips they might have for succeeding in the role. This can provide valuable insights and potentially strengthen your application.
We think you need these skills to ace Customer Engagement Specialist in Omagh
Customer Service Experience
Empathy
Effective Listening Skills
Strong Communication Skills
Numerical Skills
IT Proficiency
MS Office Knowledge
Teamwork
Motivation
Discipline
Reliability
Adaptability to Hybrid Work Environment
Problem-Solving Skills
Time Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Use specific examples that demonstrate your ability to provide excellent customer experiences.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with those of Energia Group, such as being trustworthy and community-focused.
Showcase Communication Skills:In your application, emphasise your strong spoken and written communication skills. Provide examples of how you've effectively listened to customers and resolved their queries in previous roles.
Highlight IT Proficiency:Since strong IT skills are required, mention your proficiency with MS Office and any other relevant software. If you have experience working in a hybrid environment, be sure to include that as well.
How to prepare for a job interview at Energia Group
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with the company's values: Trustworthy, Dynamic, Resourceful, and Community-Focused. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Engagement Specialist.
✨Showcase Your Customer Service Experience
Since the role requires at least 6 months of customer service experience, be ready to share specific examples from your past roles. Highlight situations where you went above and beyond to ensure customer satisfaction, as this will demonstrate your commitment to providing an amazing customer experience.
✨Prepare for Common Interview Questions
Anticipate questions related to your communication skills, ability to work in a team, and how you handle challenging customer interactions. Practising your responses will help you feel more confident and articulate during the interview.
✨Create a Suitable Home Office Setup
As the role may involve hybrid working, ensure you have a dedicated, quiet workspace at home. During the interview, mention your setup to show that you're prepared for remote work and can maintain productivity in a home environment.
