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- Tasks: Be the first point of contact for customer queries, delivering top-notch service.
- Company: Energia Group is a leading energy company focused on decarbonising Ireland's energy system.
- Benefits: Enjoy an annual bonus, wellbeing programme, free counselling, and generous holiday options.
- Why this job: Join a supportive team that values growth, learning, and making a positive impact.
- Qualifications: 6 months of customer service experience and strong communication skills required.
- Other info: Flexible hybrid work model with opportunities in Belfast, Antrim, or Omagh.
The predicted salary is between 30000 - 42000 £ per year.
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- Were proud that 87% of our employees would recommend us as a great place to work. Its more than just a jobits a place where people genuinely enjoy belonging to a committed and supportive team.
- Our valuesTrustworthy, Dynamic, Resourceful, and Community-Focusedarent just words, they guide how we work every day.
- Were dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
- Youll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a Wellbeing Fund you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
- We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility.
The Role
Power NI and Energia, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists in our Commercial and Residential teams based in Belfast, Antrim or Omagh.
You will be the first point of contact for all queries from our Residential and Commercial customers, responding to and delivering a customer experience that is second to none. Working alongside some of the industrys best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI and Energia brands continue to grow.
The ideal candidates will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service.
Opportunities in the Power NI Residential Team are available in Antrim and Omagh and roles with the Energia Commercial Team will be based in Belfast or Omagh.
What you\’ll need
- 6 months customer service experience in fast paced, target-driven environment.
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively
- Strong IT Skills with a good working knowledge of MS Office
- A suitable, dedicated place to work at home (private and you won\’t get interrupted), with natural light, desk, chair, and an excellent broadband connection.
NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.
We also reserve the right to enhance criteria to facilitate shortlisting
Full details can be found in the job specification located at the bottom of this page.
NB: IPhone users should download job specification using Safari.
The Company
Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland\’s energy system. Operating through three key business units Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) – we provide advanced energy solutions and technologies through these two brands.
Join us if you\’re passionate about turning ambition into impact, channelling your energy to create a positive difference in Irelands renewable energy future.
If so, see how you can be a part of the energy transition.
Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.
What We Offer
Next Steps
All applications should be submitted online.
The Vacancy
What its like to work at Energia Group
The Role
Power NI and Energia, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists in our Commercial and Residential teams based in Belfast, Antrim or Omagh.
You will be the first point of contact for all queries from our Residential and Commercial customers, responding to and delivering a customer experience that is second to none. Working alongside some of the industrys best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI and Energia brands continue to grow.
The ideal candidates will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service.
Opportunities in the Power NI Residential Team are available in Antrim and Omagh and roles with the Energia Commercial Team will be based in Belfast or Omagh.
What you\’ll need
NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.
We also reserve the right to enhance criteria to facilitate shortlisting
Full details can be found in the job specification located at the bottom of this page.
NB: IPhone users should download job specification using Safari.
The Company
Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland\’s energy system. Operating through three key business units Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) – we provide advanced energy solutions and technologies through these two brands.
Join us if you\’re passionate about turning ambition into impact, channelling your energy to create a positive difference in Irelands renewable energy future.
Does Energy Move You?
If so, see how you can be a part of the energy transition.
Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.
What We Offer
Next Steps
All applications should be submitted online.
2. Assess
Our team will review all incoming applications. You should expect to hear from us within 2 weeks.
3. Shortlist
If you meet the basic criteria for the position your application will be passed to the Hiring Managers. Shortlisting begins once the role closes.
4. Interview
The next stage will be an online or face to face interview with the Hiring Manager and other members of the team.
5. Second Stage
Candidates may proceed to a second stage involving an informal discussion, an assessment (, a presentation), and/or a structured interview session.
6. Offer
Following the final stage you should expect a response from our team within 1 – 2 weeks.
Contact Us
Energia Group is committed to making sure that our selection methods are fair to everyone.
To help you during the recruitment process, we will take into account anyadjustments that could assist you.
A reserve list will be held for 6 months in which you will be placed if you are suitable for the role.
Best of luck!
Energia Group is an equal opportunities employer.
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Customer Engagement Specialist employer: Energia Group
Contact Detail:
Energia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist
✨Tip Number 1
Familiarise yourself with the core values of Trustworthy, Dynamic, Resourceful, and Community-Focused. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the company’s recent initiatives and projects, especially those related to customer engagement and renewable energy. This knowledge will help you engage in meaningful conversations and show your genuine interest in their mission.
✨Tip Number 3
Prepare to discuss specific examples from your past customer service experiences that highlight your empathy and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Connect with current or former employees on professional networking sites. Ask them about their experiences and any tips they might have for succeeding in the role. This can provide valuable insights and potentially strengthen your application.
We think you need these skills to ace Customer Engagement Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Use specific examples that demonstrate your ability to provide excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with those of Energia Group, such as being trustworthy and community-focused.
Showcase Communication Skills: In your application, emphasise your strong spoken and written communication skills. Provide examples of how you've effectively listened to customers and resolved their queries in previous roles.
Highlight IT Proficiency: Since strong IT skills are required, mention your proficiency with MS Office and any other relevant software. If you have experience working in a hybrid environment, be sure to include that as well.
How to prepare for a job interview at Energia Group
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with the company's values: Trustworthy, Dynamic, Resourceful, and Community-Focused. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Engagement Specialist.
✨Showcase Your Customer Service Experience
Since the role requires at least 6 months of customer service experience, be ready to share specific examples from your past roles. Highlight situations where you went above and beyond to ensure customer satisfaction, as this will demonstrate your commitment to providing an amazing customer experience.
✨Prepare for Common Interview Questions
Anticipate questions related to your communication skills, ability to work in a team, and how you handle challenging customer interactions. Practising your responses will help you feel more confident and articulate during the interview.
✨Create a Suitable Home Office Setup
As the role may involve hybrid working, ensure you have a dedicated, quiet workspace at home. During the interview, mention your setup to show that you're prepared for remote work and can maintain productivity in a home environment.
