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- Tasks: Be the first point of contact for customer queries, delivering top-notch service.
- Company: Energia Group is a leading energy company focused on decarbonising Ireland's energy system.
- Benefits: Enjoy an annual bonus, wellbeing programme, flexible hybrid work, and generous holiday options.
- Why this job: Join a supportive team that values growth, community, and making a positive impact.
- Qualifications: 6 months of customer service experience and strong communication skills required.
- Other info: Roles available in Belfast, Antrim, or Omagh; apply quickly as positions may close early.
The predicted salary is between 30000 - 42000 £ per year.
Contract Permanent – Full Time Working Hours 37 hours – Monday to Friday Location Belfast or Omagh Our Rewards; Annual Bonus Annual Cost of Living Review 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays Family Friendly Policies Enhanced Maternity and Paternity Pay Health Care Sick Pay Your new opportunity Energia, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists based in Belfast or Omagh. Reporting to the Commercial CX Manager, you will be the first point of contact by phone and email for all commercial queries, responding to and delivering a customer experience that is second to none. For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service with moderate sales targets, that will also enhance your earning potential. Key Criteria What Youll Need Excellent numerical, spoken, and written communication skills with the ability to listen effectively. A suitable place to work at home and good broadband connection. Strong IT Skills with a good working knowledge of MS Office. Open to learn about new products and services in a fast paced, ever-growing industry. Desirable Criteria – These help decide between those who meet all the above key criteria: Administration experience. 3 GCSEs (grade A-C to include Maths and English) or two years previous experience of working in a customer centric environment. Experience liaising directly with customers to promote the services of the company. If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for. Learning & Development; Career Progression and Development – Almost 100% of our promotions are from within the organisation Wellbeing Fund – to be used towards anything that energises you from Gym membership to Reflexology Mentoring Scheme Virtual Gym Membership Social Opportunities; Sports and Social Club Women\’s Network Green Team Volunteering days and more 87% of employees would recommend Energia Group to friends and family as a great place to work You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions We also offer an annual Bonus, an award-winning wellbeing programme including a counselling service, sports and social clubs, a Wellbeing Fund to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans. Role worked on a hybrid basis (3 days from the office and 2 days from home), collaborate regularly with your peers while having a balance between your home and work life. Does Energy Move You? APPLY NOW Skills: Customer Service Organisation Communication Microsoft Office Benefits: Laptop Paid Holidays Medical Aid / Health Care Pension Fund
Customer Engagement Specialist employer: Energia Group
Contact Detail:
Energia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist
✨Tip Number 1
Familiarise yourself with the core values of Trustworthy, Dynamic, Resourceful, and Community-Focused. During your interactions, whether in networking or interviews, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Engage with current employees on social media platforms like LinkedIn. Ask them about their experiences and insights into the company culture, which can help you tailor your approach and show genuine interest during the application process.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Research the latest trends in customer engagement and energy solutions. Being knowledgeable about the industry will not only impress your interviewers but also help you understand how you can contribute to the company's goals.
We think you need these skills to ace Customer Engagement Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. Use specific examples that demonstrate your ability to provide excellent customer service and meet performance targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with those of Energia Group, such as being trustworthy and community-focused. Share a brief story that showcases your customer engagement skills.
Highlight Relevant Skills: Emphasise your strong communication skills, both written and verbal, as well as your IT proficiency, particularly with MS Office. Make sure to mention your ability to listen effectively and work within a hybrid team environment.
Submit Early: Don't wait until the last minute to submit your application. As noted, the company may close the position once they receive enough applications. Submitting early also gives you time to make any necessary adjustments if you receive feedback.
How to prepare for a job interview at Energia Group
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with the company's values: Trustworthy, Dynamic, Resourceful, and Community-Focused. Be prepared to discuss how you embody these values in your previous roles, as this will show your alignment with the company culture.
✨Showcase Your Customer Service Experience
Since the role requires at least 6 months of customer service experience, be ready to share specific examples of how you've successfully handled customer queries in a fast-paced environment. Highlight any achievements or positive feedback you've received to demonstrate your effectiveness.
✨Prepare for Role-Specific Questions
Anticipate questions related to customer engagement and satisfaction. Think about how you would handle difficult customers or resolve complaints. Practising these scenarios can help you articulate your thought process during the interview.
✨Create a Comfortable Interview Environment
If your interview is online, ensure you have a quiet, well-lit space with a reliable internet connection. This will help you focus and present yourself professionally, reflecting your ability to work effectively in a hybrid model.