At a Glance
- Tasks: Manage customer accounts and negotiate payment agreements to improve cash flow.
- Company: Energia Group, a leading energy company focused on decarbonising Ireland's energy system.
- Benefits: Starting salary of £28,000, hybrid working, and opportunities for bonuses and career progression.
- Other info: Inclusive work environment with a focus on employee growth and community initiatives.
- Why this job: Join a team making a real impact in the renewable energy sector while developing your career.
- Qualifications: 2+ years in Credit Control or similar, strong communication skills, and proficiency in MS Office.
The predicted salary is between 28000 - 33000 € per year.
Location: Newforge Lane, Belfast. The entrance to Newforge Lane lies off the Malone Road and is well-served by bus Metro Service 8.
Contract: Permanent - Full Time
Working Hours: 37 hours - Monday to Friday
Hybrid Working: We currently operate a hybrid working policy with a mix of working from the office and home.
Salary: Starting salary £28,000 with opportunities to progress to £30,500, plus up to a 10% annual bonus. Additional opportunities to progress to £33,000, following development to a Senior Credit Controller.
About Us: Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key units - Renewables, Flexible Generation, and Customer Solutions (Energia in RoI, Power NI in NI) - we offer advanced energy solutions. We're committed to driving Ireland's renewable future and supporting local communities through initiatives like employee volunteering and community benefit funds. At Energia Group, energy moves us to deliver careers that power a greener and fairer future. Across our two brands that serve the entire island of Ireland - Energia and Power NI - we supply hundreds of thousands of homes and businesses with positive energy solutions and innovative technologies leading Ireland's decarbonisation efforts. We're looking for people with positive energy who want to transform their ambition into impact in our environment and communities. Our talented employees are our greatest asset, and we invest in their growth through Learning and Development programmes. We foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career with us.
About the Role: Reporting to the Debt Manager, the main objective of the Credit Controller role is to reduce arrears in line with target, improving our company's cash flow while at the same time ensuring all market Codes of Practice, Data Protection and in-house department procedures are followed. The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Energia are seeking to recruit someone with experience in a customer specialist role.
Responsibilities: Day-to-day, here's what your new role would look like:
- Making outbound calls to customers in line with company procedure.
- Taking inbound calls and dealing with customer queries promptly and efficiently.
- Managing a debt list portfolio.
- Negotiating payment agreements with customers.
- Monitoring and working on system To Dos as required and in line with targets.
- Creating and registering new accounts.
- Dealing with internal and external third-party stakeholders.
- Ensuring that all debt management activities adhere to Regulatory Codes of Practice, Data Protection and in-house procedures.
- Updating customer contacts on the in-house billing system.
- Any other adhoc duties as deemed appropriate by the Debt Manager.
About you: Key Criteria What You'll Need:
- 2 years+ experience working in Credit Control or a similar environment dealing with a high volume of customers and finding the best ways to recover payment for bills with effective negotiation.
- Previous experience of working in a fast paced / target driven environment.
- Excellent telephone manners with experience of working daily on inbound & outbound calls.
- Demonstrable strong communication skills and a well organised approach.
- Experience of working towards KPIs.
- Proficient in the use of MS Office to include - Word, Excel, Outlook and PowerPoint.
Desirable Criteria - These help decide between those who meet all the above key criteria:
- 3 GCSEs (to include Maths & English A* - C grade or equivalent).
- Demonstrable understanding of the gas and electricity industry.
- Team player with a positive attitude.
If you are enthusiastic about this role but don't meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we're looking for.
Credit Controller employer: Energia Group
Energia Group is an exceptional employer located in Belfast, offering a dynamic work environment that champions employee growth and development through comprehensive Learning and Development programmes. With a commitment to sustainability and community engagement, employees enjoy a hybrid working model, competitive salaries starting at £28,000 with opportunities for progression, and a supportive culture that values diversity and inclusion, making it a meaningful place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company before your interview! Research Energia Group's values and recent projects. This way, you can show off your enthusiasm and how your skills align with their mission to decarbonise Ireland's energy system.
✨Tip Number 2
Practice your negotiation skills! Since the Credit Controller role involves negotiating payment agreements, try role-playing scenarios with a friend or family member. This will help you feel more confident when discussing payment options during the interview.
✨Tip Number 3
Prepare some questions for your interviewer! Asking about the team dynamics or the company's approach to employee development shows you're genuinely interested in the role and want to be part of their positive energy culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Energia Group team.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control or similar environments, and don’t forget to showcase your negotiation skills and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at Energia Group. Keep it concise but impactful!
Showcase Your Skills:We want to see your skills in action! Mention your proficiency in MS Office and any experience you have with KPIs. If you’ve got a knack for handling high volumes of calls, let us know!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Energia Group!
How to prepare for a job interview at Energia Group
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial figures daily. Brush up on your knowledge of basic accounting principles and be ready to discuss how you've successfully managed debt recovery in the past. This will show your potential employer that you understand the importance of cash flow and can contribute to their goals.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've handled difficult conversations or negotiated payment agreements in previous roles. This will demonstrate your ability to maintain professionalism while achieving results.
✨Familiarise Yourself with Industry Standards
Energia Group values adherence to regulatory codes and procedures. Research the relevant regulations in the energy sector, especially those related to debt management. Being knowledgeable about these standards will not only impress your interviewers but also show that you're serious about compliance and best practices.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and growth opportunities within Energia Group. This shows your genuine interest in the role and helps you assess if it's the right fit for you as well.
