At a Glance
- Tasks: Be the first point of contact for customer queries and deliver exceptional service.
- Company: Energia Group, a leading energy company focused on sustainability.
- Benefits: Competitive salary, annual bonus, wellbeing programme, and generous holiday package.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Join a supportive team and make a real impact in renewable energy.
- Qualifications: 6 months of customer service and remote working experience required.
The predicted salary is between 27486 - 33594 £ per year.
Salary starting at £26,700 with opportunities to progress to £28,500, plus up to a 10% annual bonus. Additional opportunities to progress to £30,000, following development to a Senior CES.
Location: Fully Remote (must reside in NI). This is a permanent, full-time vacancy.
What it's like to work at Energia Group: We're proud that 87% of our employees would recommend us as a great place to work. It's more than just a job; it's a place where people genuinely enjoy belonging to a committed and supportive team. Our values - Trustworthy, Dynamic, Resourceful, and Community-Focused - guide how we work every day. We're dedicated to helping you learn, grow, and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
You’ll also enjoy some great benefits, including:
- Annual bonus of up to 10%
- Award-winning wellbeing programme
- Wellbeing Fund
- Free counselling service
- Initiatives to reward long service
- Free health checks
- Annual flu jab
- Free on-site parking
- Life assurance
- Generous holiday package with the option to add more days
- Health cash plans
- Fun sports and social clubs
The Role: You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industry’s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow.
The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction.
What you'll need:
- 6 Months Customer Service Experience
- 6 Months Remote Working Experience
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively
- Computer savvy with a good working knowledge of Microsoft Office
If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we're looking for.
NB: You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications. We also reserve the right to enhance criteria to facilitate shortlisting.
The Company: Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland's energy system. Operating through three key business units - Renewables, Flexible Generation, and Customer Solutions (Energia in ROI and Power NI in NI) - we provide advanced energy solutions and technologies through these two brands. Join us if you're passionate about turning ambition into impact, channelling your energy to create a positive difference in Ireland's renewable energy future.
Does Energy Move You? If so, see how you can be a part of the energy transition.
Customer Engagement Specialist (Remote) in Belfast employer: Energia Group
Energia Group is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. With competitive daily rates and opportunities for professional growth, employees can thrive in their roles while contributing to impactful financial processes in a dynamic environment. Located in a vibrant area, the company also offers unique advantages such as flexible working arrangements and a commitment to employee well-being.
