Front of House Executive

Job Title: Front of House Executive Location: Mayfair London Salary £33,500 We have an exciting opportunity for a Front of House, Customer Experience team member based in London on a permanent basis. The FOH team member will look after the main front of house for a high-end commercial property in the heart of Mayfair and be the main point of contact for occupiers and field initial queries. Key Responsibilities Ensure the fundamentals of customer services are followed and delivery to the highest standards Deliver a warm welcome and a fond farewell to clients, occupiers, visitors Ensure front of house areas are always immaculately presented Adhere to H&S protocols Responding to telephone or email enquiries from internal or external clients Ensure property visitor management processes are strictly followed Deal with complaints and offer prompt resolutions, escalate where necessary Data processing and management of databases Log any property faults/issues with the helpdesk and inform the Facilities Management team Build professional relationships with clients, occupiers, guests, and stakeholders Carry out Quality Assurance Checks/walk arounds (inside and outside the building) What you need Experience working within the Property Management sector (desirable) Possess excellent communication, both written and verbal skills Strong academic background with good Literacy and Numeracy skills Intermediate knowledge of MS Outlook, Word, Excel, and PowerPointHours Monday to Friday (9 hour shift patterns) – 8am – 5pm, 8.30am – 5.30pm or 9am – 6pm