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- Tasks: Be the friendly face of a high-end property, managing queries and ensuring top-notch customer service.
- Company: Join a prestigious commercial property team in the vibrant heart of Mayfair, London.
- Benefits: Enjoy a competitive salary and a dynamic work environment with opportunities for growth.
- Why this job: Perfect for those who love interacting with people and want to make a positive impact daily.
- Qualifications: Strong communication skills and a good academic background are essential; property management experience is a plus.
- Other info: Work Monday to Friday, with flexible hours to suit your lifestyle.
The predicted salary is between 28000 - 38000 £ per year.
Location: Mayfair, London
Salary: £33,500
We have an exciting opportunity for a Front of House Administrator based in London on a permanent basis. The FOH Administrator will look after the main front of house for a high-end commercial property in the heart of Mayfair and be the main point of contact for occupiers and field initial queries.
Key Responsibilities
- Ensure the fundamentals of customer services are followed and delivery to the highest standards
- Deliver a warm welcome and a fond farewell to clients, occupiers, visitors
- Ensure front of house areas are always immaculately presented
- Adhere to H&S protocols
- Responding to telephone or email enquiries from internal or external clients
- Ensure property visitor management processes are strictly followed
- Deal with complaints and offer prompt resolutions, escalate where necessary
- Data processing and management of databases
- Log any property faults/issues with the helpdesk and inform the Facilities Management team
- Build professional relationships with clients, occupiers, guests, and stakeholders
- Carry out Quality Assurance Checks/walk arounds (inside and outside the building)
What you need
- Experience working within the Property Management sector (desirable)
- Possess excellent communication, both written and verbal skills
- Strong academic background with good Literacy and Numeracy skills
- Intermediate knowledge of MS Outlook, Word, Excel, and PowerPoint
Hours
Monday to Friday 8am – 5pm or 9am - 6pm (on-site).
Front of House Administrator employer: Energi People
Contact Detail:
Energi People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Administrator
✨Tip Number 1
Familiarise yourself with the property management sector. Research common practices and challenges in front of house roles, especially in high-end environments like Mayfair. This knowledge will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your customer service skills. Since this role is all about delivering exceptional service, consider role-playing scenarios where you handle difficult clients or queries. This will prepare you for real-life situations you might face on the job.
✨Tip Number 3
Network with professionals in the property management field. Attend industry events or join online forums to connect with others who work in similar roles. Building these relationships can provide valuable insights and potentially lead to job referrals.
✨Tip Number 4
Showcase your organisational skills. As a Front of House Administrator, you'll need to manage multiple tasks efficiently. Consider creating a portfolio that highlights your experience in managing databases, handling enquiries, and maintaining a well-presented environment.
We think you need these skills to ace Front of House Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Use specific examples that demonstrate your ability to handle queries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention your understanding of the importance of a warm welcome and how you can contribute to maintaining high standards at the front of house.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office applications, particularly Outlook, Word, and Excel. Provide examples of how you've used these tools in previous roles to manage data or improve processes.
Showcase Your Professionalism: Demonstrate your ability to build professional relationships by including examples of past experiences where you successfully interacted with clients or stakeholders. This will show your potential employer that you understand the importance of client relations in a front of house role.
How to prepare for a job interview at Energi People
✨Showcase Your Customer Service Skills
As a Front of House Administrator, you'll be the first point of contact for clients and visitors. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight any specific examples where you went above and beyond to ensure client satisfaction.
✨Demonstrate Attention to Detail
This role requires maintaining immaculate front of house areas and managing databases. During the interview, mention instances where your attention to detail made a difference in your previous roles. You could also bring up how you ensure compliance with health and safety protocols.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding complaints or difficult situations. Think of scenarios where you successfully resolved issues and be ready to explain your thought process and actions taken.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to property management and customer service will help you tailor your responses and show genuine interest in the role. Mentioning specific aspects of the company can set you apart from other candidates.
