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For Companies At a Glance
- Tasks: Lead operations and enhance the experience in a dynamic commercial building.
- Company: Global Property Management Consultancy with a focus on innovation.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Shape community experiences and make a real impact in urban spaces.
- Qualifications: Experience in property management and strong leadership skills.
- Other info: Join a forward-thinking team dedicated to excellence and sustainability.
The predicted salary is between 72000 - 108000 ÂŁ per year.
A well‑established, global Property Management Consultancy is currently recruiting for a Client Services Director to lead the operational excellence of one of London’s most dynamic and forward‑thinking commercial buildings. As the Client Service Director you will be the key point of contact between surveying teams, service partners, occupiers and the client, ensuring smooth day‑to‑day operations, exceptional service delivery, and alignment with the building’s core values. Beyond operational leadership, this role plays a pivotal part in shaping a strong sense of place, activating communal spaces, supporting retail engagement, and cultivating a connected, experience‑led environment for occupiers across the building and wider estate.
Key Responsibilities
- Team Leadership: Manage and mentor the on‑site team, ensuring high standards of professionalism, responsiveness, and collaboration.
- Service Partner Oversight: Coordinate and monitor all contracted services (cleaning, security, M&E, etc.), ensuring SLAs and KPIs are met or exceeded.
- Client & Stakeholder Liaison: Serve as the primary operational contact for the client, occupiers, and surveying team—translating strategic goals into actionable site‑level outcomes.
- Placemaking & Community Activation: Curate a vibrant occupier experience by activating communal spaces, supporting events, and fostering a sense of belonging.
- Retail Engagement: Support the activation and leasing strategy of vacant retail units, liaising with potential tenants and integrating retail into the overall placemaking vision.
- Compliance & Safety: Ensure full compliance with health & safety, fire safety, and building regulations. Lead audits and implement corrective actions.
- Sustainability & Innovation: Support initiatives that enhance WELL and BREEAM standards.
- Reporting & Budgeting: Provide regular operational reports, manage budgets, and support procurement processes for site‑related services.
- Crisis & Incident Management: Support emergency response planning and execution, ensuring business continuity and occupant safety.
Skills, Knowledge and Experience
- Proven experience in Senior Facilities or Property Management roles within premium/trophy commercial or mixed‑use buildings.
- Strong leadership and interpersonal skills, with the ability to inspire and manage multidisciplinary teams.
- Deep understanding of building operations, compliance, and service delivery frameworks.
- Experience in placemaking, occupier engagement, and community activation, ideally within urban estates or mixed‑use environments.
- Familiarity with WELL, BREEAM, Wired Score and other sustainability certifications is required.
- Commercial awareness and experience supporting retail strategy, including tenant liaison and activation of vacant units.
- Tech‑savvy, with experience using building management systems and digital platforms.
- Excellent communication and stakeholder management skills.
- Financial acumen and experience managing operational budgets.
- Relevant qualifications in facilities management, engineering, or building services (e.g., IWFM, IOSH, NEBOSH).
Client Services Director employer: Energi People
Contact Detail:
Energi People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Client Services Director role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience in team leadership and operational excellence, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Services Director role. Highlight your leadership experience and any relevant projects that showcase your ability to manage teams and enhance service delivery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background in property management makes you the perfect fit. Don’t forget to mention your experience with placemaking and community engagement!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your impact. Use metrics where possible—like improved service levels or successful project completions—to give us a clear picture of your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Energi People
✨Know Your Stuff
Make sure you thoroughly understand the role of a Client Services Director. Familiarise yourself with key responsibilities like team leadership, service partner oversight, and community activation. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and mentoring abilities. Think of specific situations where you inspired your team or improved service delivery. This is crucial for demonstrating that you can manage multidisciplinary teams effectively.
✨Understand the Bigger Picture
Research the company’s values and how they align with operational excellence and community engagement. Be ready to discuss how you can contribute to their vision of creating vibrant occupier experiences and activating communal spaces.
✨Be Ready with Questions
Prepare insightful questions about their current challenges in property management and community activation. This shows your genuine interest in the role and helps you assess if the company culture fits your style.
