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- Tasks: Assist patients, manage appointments, and maintain records in a dynamic healthcare environment.
- Company: Join Operose Health, a leader in primary care with a focus on community impact.
- Benefits: Enjoy 27 days annual leave, wellness services, and opportunities for professional growth.
- Why this job: Make a difference in patient care while developing your skills in a supportive team.
- Qualifications: Customer service experience and basic PC skills are essential; NHS experience is a plus.
- Other info: Be part of a mission to transform healthcare and reduce health inequalities.
The predicted salary is between 21000 - 28000 £ per year.
Location: Kings Cross Surgery/ Somers Town Medical Centre
Salary: £24,960.00
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE.
- Caring: We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
- Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
- Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
- Excellence: We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Role Responsibility: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.
The Ideal Candidate: Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidentiality and data security. Previous experience of working in the NHS is welcome but not essential.
How We Support You: 27 days annual leave plus bank holidays pro rata (Full time). Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we have lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans. Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
About The Company: Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries. Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides. We transform communities and reduce health inequality. Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods. We have a unique offering in the NHS. Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges. We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.
Receptionist/Administrator employer: Energetic Communications
Contact Detail:
Energetic Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Operose Health. Understand their values and how they aim to improve patient care. This will help you connect your experience with their mission during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer care experience and communication skills, as these are key for the Receptionist/Administrator role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Receptionist/Administrator role. Highlight your relevant experience in customer care and communication skills, as these are key for us at Operose Health.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Energetic Communications
✨Know the Company Values
Before your interview, take some time to understand Operose Health's core values: Caring, Ambitious, Resourceful, and Excellence. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to patient care and teamwork.
✨Showcase Your Communication Skills
As a Receptionist/Administrator, excellent communication is key. Prepare to discuss your previous customer service or reception experience, highlighting situations where you effectively handled patient queries or worked within a team. Practise clear and concise responses to common interview questions to showcase your verbal skills.
✨Familiarise Yourself with Relevant Systems
Since the role involves using various information systems, brush up on your basic PC skills, especially in Word and Excel. If you have experience with any healthcare-related software, be sure to mention it. This will show your resourcefulness and readiness to adapt to their workflow processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or opportunities for professional development. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your career goals.
