At a Glance
- Tasks: Manage patient queries, appointments, and maintain records in a supportive healthcare environment.
- Company: Join Operose Health, a leading primary care provider dedicated to transforming patient experiences.
- Benefits: Enjoy 27 days annual leave, cycle schemes, wellbeing services, and professional development opportunities.
- Other info: Flexible hours with excellent career growth potential in a caring and ambitious organisation.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic team.
- Qualifications: Customer care experience and strong communication skills are essential; NHS experience is a plus.
The predicted salary is between 21000 - 25000 £ per year.
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with a large primary‑care provider give our colleagues many opportunities to specialise and develop. Cycle to work scheme. Travel season ticket loans. Discount cards. Employee wellbeing services including free yoga videos and an employee wellbeing app.
Location: Prospect House
Salary: £24,960.00
Hours: 20 hours across Monday‑Friday (hours to be confirmed)
Help us to deliver great primary care by improving access, outcomes and patient experience.
Our Values
- Caring: We listen and, through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
- Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
- Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Responsibilities
- Respond to patient queries and liaise with the wider primary care team, as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
- Email, scan and code clinical correspondence.
- Process prescription requests.
- Utilise other information systems to support efficient workflow processes.
Ideal Candidate
- Reception or customer‑care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidence in data security.
- Previous experience of working in the NHS is welcome but not essential.
About the Company
We provide local primary care, at scale. Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries. Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections – while benefitting from the regional and centralised support that scale provides. We transform communities and reduce health inequality. Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods. We have a unique offering in the NHS. Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges. We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.
Receptionist/Administrator in Great Missenden employer: Energetic Communications
Operose Health is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With generous benefits such as 27 days of annual leave, access to bespoke learning resources, and opportunities for specialisation within primary care, we empower our staff to thrive in their roles while making a meaningful impact on patient care in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Great Missenden
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Energetic Communications.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Energetic Communications.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Energetic Communications, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist/Administrator in Great Missenden
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Energetic Communications.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Energetic Communications.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Energetic Communications. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Energetic Communications. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Energetic Communications
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Energetic Communications’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
