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For Companies At a Glance
- Tasks: Assist patients with queries, manage appointments, and maintain records in a supportive team.
- Company: Join Operose Health, a leader in local primary care with a caring culture.
- Benefits: Enjoy 27 days leave, wellbeing services, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Customer care experience and strong communication skills are essential.
- Other info: Be part of a team that transforms communities and reduces health inequality.
The predicted salary is between 19920 - 24960 £ per year.
Please Note
Location: CGH Partnership
Salary: Up to £24,960.00 depending on experience
Hours: 30
Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE.
- Caring: We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
- Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
- Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
- Excellence: We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Role Responsibility
As a valued member of the Operose Health team, your key duties will include:
- Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescriptions requests.
- Utilising other information systems to support efficient workflow processes.
The Ideal Candidate
What We Look For In New Colleagues:
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidentiality and data security.
- Previous experience of working in the NHS is welcome but not essential.
Package Description
How We Support You:
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- The benefits of working with an at scale provider of primary care means that we have lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
About The Company
We provide local primary care, at scale. Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.
Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides. We transform communities and reduce health inequality. Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.
We have a unique offering in the NHS. Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges. We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.
Improved Access Receptionist in Basingstoke employer: Energetic Communications
Contact Detail:
Energetic Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Improved Access Receptionist in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Operose Health. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and communication. Show us your passion for improving patient experiences and how you embody our CARE values.
✨Tip Number 3
Be ready to showcase your tech skills! Familiarise yourself with basic PC applications like Word and Excel, as well as any specific systems mentioned in the job description. We love resourceful candidates!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Operose Health.
We think you need these skills to ace Improved Access Receptionist in Basingstoke
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your enthusiasm for improving patient experiences shine through. We want to see how you embody our values of caring and ambition in your previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience in reception or customer care. We love seeing how your skills align with the role of Improved Access Receptionist!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand, showcasing your written communication skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Energetic Communications
✨Know the Company Values
Before your interview, take some time to understand Operose Health's core values: Caring, Ambitious, Resourceful, and Excellence. Think of examples from your past experiences that demonstrate how you embody these values, especially in a reception or customer care context.
✨Showcase Your Communication Skills
As an Improved Access Receptionist, excellent communication is key. Prepare to discuss specific instances where you've effectively communicated with patients or team members. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Familiarise Yourself with Relevant Systems
Since the role involves using various information systems, brush up on your basic PC skills, particularly in Word and Excel. If you have experience with any healthcare-related software, be ready to talk about it. This shows you're resourceful and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle patient queries. Think of situations where you had to manage difficult conversations or prioritise tasks under pressure. Practising these scenarios can help you feel more confident during the interview.
