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For Companies At a Glance
- Tasks: Assist patients, manage appointments, and maintain records in a vibrant healthcare environment.
- Company: Operose Health, dedicated to improving primary care for over 700,000 patients.
- Benefits: Competitive pay, accrued leave, training opportunities, and a supportive team culture.
- Why this job: Join us to make a real difference in patient care and community health.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 12 - 16 £ per hour.
Package Description
- Competitive hourly remuneration
- Accrued paid annual leave
- Friendly and vibrant environment
- Access to internal training and development
- EAP We Care
Job Introduction
Location: Oak Tree Health Centre, Didcot
Salary: £12.80 per hour
Hours: 0 (Bank)
Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and we empower them to be the best they can be for our patients, and each other because we CARE.
Values
- Caring: We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
- Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
- Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Responsibilities
- Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescriptions requests.
- Utilising other information systems to support efficient workflow processes.
The Ideal Candidate
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidentiality and data security.
- Previous experience of working in the NHS is welcome but not essential.
About The Company
Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries. Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides. We transform communities and reduce health inequality. Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives.
Bank Receptionist/Administrator employer: Energetic Communications
Contact Detail:
Energetic Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist/Administrator
✨Tip Number 1
Get to know the company! Research Operose Health and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer care and administration. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on the role. Don’t miss out on this opportunity!
We think you need these skills to ace Bank Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Bank Receptionist/Administrator role. Highlight any customer care experience and your ability to communicate effectively, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving patient experiences and how you embody our values of caring, ambition, and resourcefulness.
Showcase Your Tech Skills: Since basic PC skills are essential, mention your proficiency with Word, Excel, and email in your application. If you have experience with other information systems, don’t forget to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Energetic Communications
✨Know the Company Values
Before your interview, take some time to understand Operose Health's values: Caring, Ambitious, and Resourceful. Think of examples from your past experiences that demonstrate how you embody these values. This will show that you're not just a fit for the role, but also for the company culture.
✨Brush Up on Your Communication Skills
As a Bank Receptionist/Administrator, you'll need to communicate effectively with patients and the healthcare team. Practice clear and concise responses to common interview questions. You might even want to role-play with a friend to get comfortable with articulating your thoughts.
✨Familiarise Yourself with Basic IT Skills
Since the job requires basic PC skills like Word, Excel, and email, make sure you're comfortable using these tools. If you can, prepare to discuss how you've used these applications in previous roles. Being able to demonstrate your tech-savviness will give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as managing patient queries or maintaining confidentiality. Think of scenarios from your past work where you successfully navigated similar challenges, and be ready to share those stories during the interview.