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For Companies At a Glance
- Tasks: Support the Practice Manager in ensuring smooth operations and improving patient care.
- Company: Join Operose Health, a leader in primary care with a focus on community health.
- Benefits: Up to £35,000 salary, 27 days leave, wellness services, and development opportunities.
- Why this job: Make a real difference in healthcare while growing your career in a supportive environment.
- Qualifications: Experience in reception/customer care and a passion for improving healthcare.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 29000 - 35000 £ per year.
Please Note
Location: Queens Road Surgery, Southwark
Salary: Up to £35,000 depending on experience
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
Our Values
- Caring: We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
- Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
- Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
- Excellence: We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Role Responsibility
You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately. You will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs. Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system. Ensure effective supervision of the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.
The Ideal Candidate
- Reception/customer care experience is essential.
- You will be required to have an understanding of health services together with a passion for improving lives and improving healthcare.
- Excellent communication and organisation skills.
- Ability to work within a team and with wider colleagues.
- Must be able to work within processes/procedures and needs to maintain confidentiality and data security.
- Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs.
Package Description
Annual salary of up to £35,000 depending on qualifications and experience. 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system. The benefits of working with an at scale provider of primary care means that we have lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans. Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
About The Company
Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries. Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides. We transform communities and reduce health inequality. Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods. We have a unique offering in the NHS. Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges. We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.
Assistant Practice Manager - Reviewing Applications employer: Energetic Communications
Contact Detail:
Energetic Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Practice Manager - Reviewing Applications
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in primary care. Attend local events or join online forums to connect with potential colleagues and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the practice and its values. Understand their approach to patient care and think about how your experience aligns with their mission. This will help you stand out as someone who truly cares about improving lives.
✨Tip Number 3
Showcase your customer care experience during interviews. Be ready to share specific examples of how you've improved patient experiences or handled challenging situations. This will demonstrate your resourcefulness and commitment to excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our values and mission.
We think you need these skills to ace Assistant Practice Manager - Reviewing Applications
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Practice Manager role. Highlight your relevant experience in reception or customer care, and show how your skills align with our values of caring, ambition, and excellence.
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past experiences, let us see how you can effectively engage with both patients and team members.
Highlight Your Resourcefulness: We love a resourceful candidate! Share examples of how you've tackled challenges in previous roles, especially in healthcare settings. This will show us your creativity and agility in improving processes and patient experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values.
How to prepare for a job interview at Energetic Communications
✨Know the Practice Inside Out
Before your interview, take some time to research Queens Road Surgery and Operose Health. Understand their values, mission, and the specific services they offer. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Care Experience
Since reception/customer care experience is essential for this role, prepare examples from your past work where you excelled in customer service. Highlight situations where you improved patient experiences or resolved issues effectively, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
As an Assistant Practice Manager, you'll need excellent organisational skills. Be ready to discuss how you've managed multiple tasks or projects in the past. Use specific examples that showcase your ability to prioritise and delegate effectively, which is crucial for ensuring the smooth running of the practice.
✨Emphasise Adaptability and Teamwork
The job requires flexibility and the ability to work within a team. Prepare to talk about times when you adapted to changing priorities or collaborated with colleagues to achieve a common goal. This will highlight your resourcefulness and commitment to improving healthcare outcomes.
