Senior Claims Adjuster in London

Job Description

Are you looking for your next opportunity?

• Sompo has a unique opportunity for a
• Senior Claims Adjuster, CPR & Crisis Management in our

Claims team.

The role is responsible for evaluating and processing claims estimates and paid claims accurately and in a timely manner, in accordance with policy terms and conditions, to ensure the delivery of the required level of service and the fulfilment of the company’s contractual obligations at all times.

It also involves using analytics and insights to drive continuous improvement in the management and use of TPAs and third-party experts.

In carrying out these responsibilities, the role holder is expected to consistently demonstrate our Sompo Values in the delivery and performance of the role.

Location

This position will be based out of our

London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

What you’ll be doing

• Key Result Areas
• Contribute to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery
• Assist in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities.
• Determine own work priorities and activities in line with agreed plans to ensure the achievement of the function’s objectives.
• Partner with colleagues to perform data analysis work and provide valuable insights that improve claims performance
• Key Performance Indicators
• Benchmarking of delivery to plan objectives
• Management team feedback
• Alignment, and engagement of team to tactical goals
• Relevancy, accuracy and timeliness of contribution/advice
• Priorities aligned to tactical and wider strategic plans
• Insights drive performance improvement
• Risk mitigation & avoidance
• Policy, Process and Procedures
• Support the implementation of the Claims strategy to enable delivery of overall business targets
• Investigate and resolve complex Claims of a specialist nature in a professional manner in order to provide excellent Claims handling service with minimal leakage
• Proactively manage estimates and billings calculated by clients and brokers resolving any discrepancies in a timely manner
• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments and to communicate with relevant stakeholders
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis
• Ensure Claims files are compiled and maintained in a logical and accessible manner and that coverage and/or other Claims issues are clearly documented at all times
• Ensure awareness of and compliance with regulatory and legislative requirements
• Key Performance Indicators
• High quality documentation/training material produced, with appropriate rationale
• Claims leakage within agreed tolerance
• Positive feedback from internal customers
• Satisfactory results from internal Claims audit and other, indirect financial benefits, such as efficient, cost effective use of internal and external resources and services
• All appropriate recoveries successfully pursued
• Environmental Awareness / Customer Focus
• Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs
• Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business
• Ensure that Claims billings and advices are responded to within agreed timeframes to provide a professional service to brokers, and clients
• Ensure that base premiums have been received a before making Claim payments
• Where appropriate, ensure reinstatement premiums have been correctly calculated when making Claim payments
• Respond to internal and external stakeholder requests in accordance with service standards
• Key Performance Indicators
• Legal compliance
• Positive stakeholder feedback.
• Risk mitigation and avoidance
• Open and regular communication.
• Achievement of objectives.
• Quality response service provided.
• Positive feedback from clients, brokers, internal customers and management
• Relevant and accurate information and reports
• Technical Performance
• Support the claims management and claims operations colleagues in the production of Management Information reports
• Produce regular statistical and analytical Claims information to Claims Leadership, Risk Managers and Senior Management to enable effective monitoring of Claims
• Develop/maintain sufficient knowledge of Claims portfolio, so as to ensure delivery of accurate information to Underwriters and management when requested
• Ensure accurate and timely update of the company’s systems as and when required
• Act as a referral point to other members of the Claims team on specific tasks or in the absence of the Claims Manager: CPR & Crisis Management.
• Key Performance Indicators
• Quality, accurate information made available to Underwriters and external and internal customers
• Satisfactory audit from internal claims audit
• Leakage within agreed tolerance
• Claims reserves entered and coverage issues managed in accordance with Company claims philosophy
• Appropriate use of experts
• Management of static/slow moving claims

Specific accountabilities assigned to the role of Senior Claims Adjuster within the claims function:

• Management of complex and disputed claims matters, including in-depth claims analysis and trends to provide expert guidance and/or opinion to the Portfolio Head and other internal stakeholders, as required.
• Developing good, constructive working relationships with the claims leadership team, wider claims team, market peers and wider Aspen business units
• Engagement and delivery of claims projects, where required.
• Lead continuous improvement initiatives via process and/or technology change – that will enhance quality of communication and collaboration across Aspen.
• Provide mentoring and career development to colleagues to strengthen their capabilities, build functional expertise and foster a collaborative, values-driven team culture of high standards, strong productivity, and innovation.
• Elevate claims talent to develop and share knowledge with the intention of enhancing both technical (e. g. data analysis and critical judgement) and non-technical (relationship management) skills.

What you’ll bring

• Knowledge
• Extensive and relevant knowledge of technical claims handling in a claims function, operating in a highly regulated environment.
• Strong understanding of delegated and third-party claims management from a technical, commercial, and operational perspective.

Skills

• Strong interpersonal and communication skills.
• Good organisational skills.
• Able to work independently.
• Proficient in MS Office applications; Word, Excel and Powerpoint.
• Able to manage conflicting priorities to achieve deadlines.
• Ability to plan effectively and efficiently. Strong customer orientation skills.
• Ability to collaborate effectively within a team environment.
• Strong attention to detail.
• Strong Investigative skills
• Negotiation skills
• Able to produce MI and detailed reports at various levels

Experience

• Experience and a proven track record of working in a Claims environment within a specialized/complex Claims area
• Recognised qualification(s) and/or good practical knowledge of the insurance regulatory framework
• Relevant commercial experience of the general insurance industry and claims trends to be able to provide expert advice and opinion where required.
• Desirable personal attributes aligned to what success looks like in the role:
• Independent challenger - ability to innovate and challenge, utilising consultative questioning, current norms to drive change within the claims function, and work with people of varying backgrounds and organisational levels
• Knowledgeable practitioner – deals confidently with uncertainty, leans into difficult conversations while lowering the pressure of resistance
• Strong problem-solving skills with the ability to think, influence and act strategically
• Effective communicator – structures insights into clear messages and effectively engages others within claims function, as well as internal stakeholders, professional and regulatory bodies
• Change agent – leverages a skilful understanding of persuasion and influence, knowing which techniques to deploy while remaining a trusted advisor to Senior Management across the Business.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success.

This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms.

The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.

Below is a summary of some of the benefits we offer, which may vary depending on the country:

• Health & Wellness Benefits
• Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance
• Employee Assistance Program
• Tuition Reimbursement & Professional Qualification benefits

Who we are and what we stand for

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other.

We strive to foster a workplace where everyone feels respected, included, and empowered to excel.

As a global organization, we embrace diversity and champion equal opportunity.

Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.

Life at Sompo | Sompo

Our values come to life in how we hire and grow talent.

Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work.

If you need an accommodation for any part of the application process, please contact the recruiter in charge.