Job Description
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Sompo has a unique opportunity for a Head of Casualty and Accidental & Health in our Claims team.
This role leads the claims portfolio, including related sub-classes and complex claims, to deliver strong business outcomes across loss ratio, capital, and brand while consistently providing excellent service to brokers and customers. It oversees portfolio management in line with claims strategy to support underwriting plans and strategic objectives, provides expert insights and recommendations to enhance portfolio and product performance, drives continuous improvement to control indemnity, reduce expense, and improve customer experience, collaborates with Underwriting Product Heads to strengthen risk selection and pricing through claims intelligence, and ensures Sompo Values are reflected in the performance of the role and team.
Regulatory Obligations: This role is designated as a Certified Person role under the Senior Managers & Certification Regime (SMCR). The successful candidate will be required to comply with all applicable regulatory requirements, including the FCA/PRA Conduct Rules, and must maintain "Fit and Proper" status at all times. As part of the screening process therefore, the successful candidate will be subject to Regulatory Reference checks to cover the last six years.
Location: This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
Our business, your impact, our opportunity:
What you'll be doing:
Key Result Areas - Strategy and Planning
Lead and influence the technical execution of the portfolio by Line of Business, generating consistent performance, delivering service excellence, and transforming our capability. In alignment with:
U nderwriting business plans.
Claims strategy & Objectives.
Claims KPIs.
3rd Party, Legal, and Expert Strategy & Policies.
Claims Control Framework.
Reserving Framework.
Outsourcing Strategy.
Manage, mitigate, and enhance expert referrals to mitigate risk, exposure, and expense to the portfolio, whilst addressing and remediating 3rd party performance issues.
Own and deliver market intelligence and claims experience trends to identify opportunities to develop or enhance new products, services, and processes.
Provide data led insights, trends, and output from data analysis and embed this practice within your teams to highlight actions that enable continuous improvement, to the UK Chief Claims Officer.
Collaborate with business stakeholders to support and lead the design and delivery of changes to business practices, in collaboration with operations.
Lead the development and production of thought leadership material for internal and external publication, enhancing the profile and reputation of the Claims Function.
Identify and promote the key aspects of high-performing claims culture and working environment, strengthening Sompo Claims' reputation, internally and externally as an employer of choice and desirable place to work.
Be the focal point for all technical and claim portfolio matters for both internal & external stakeholders, engaging with claims management, underwriters, and brokers on challenges and opportunities to inform and develop our service delivery to customers and clients.
Identify and deliver against the claims operational priorities, claims management requirements, and regulatory standards.
Lead continuous improvement initiatives from current to target state, ensuring strategic alignment with priorities of the Group and key stakeholders, including data, IT and risk management.
Key Performance Indicators
Strategic plan and priorities are clearly defined, articulated and cascaded into tactical delivery plans.
Business, financial and portfolio performance targets are delivered against agreed plans.
Data-led insights and market intelligence drive measurable performance improvement and informed decision-making.
Regulatory reporting, control framework requirements and risk mitigation standards are met.
Stakeholder alignment, engagement and confidence are demonstrated across Claims and the wider business.
Sustained talent retention, attraction and mobilisation support team capability and delivery at pace.
Top-quartile portfolio performance is demonstrated through transactional KPIs, reserving accuracy and end-to-end claims lifecycle outcomes.
Policy, Process and Procedures
Deliver accurate and timely reporting to the UK Chief Claims Officer and through the Governance structure to Board level.
Support and interact with the appropriate level of committees and forums, as well as documentation/training material for the specific work being undertaken, in line with professional standards and/or Sompo specific standards and regulatory requirements.
Manage and oversee all performance management activities related to Claims, embedding a high degree of performance in respo
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Head of Casualty and A&H Claims employer: Endurance Business Services Ltd. (UK)
Sompo in the United Kingdom is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in risk modeling and catastrophe analytics will be valued and developed. With a strong focus on employee growth opportunities, you will have access to continuous learning and professional development, ensuring you thrive in your role while contributing to meaningful projects that impact the industry. Located in a vibrant area, Sompo offers unique advantages such as a supportive team environment and the chance to work alongside industry leaders, making it an attractive place for those seeking rewarding employment.
Contact Details:
Endurance Business Services Ltd. (UK) Recruitment Team
