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- Tasks: Help customers with inquiries and provide tailored solutions.
- Company: Join a people-first business focused on exceptional customer service.
- Benefits: Enjoy hybrid working, 22+ days holiday, health perks, and fun team events.
- Why this job: Be part of a vibrant team culture while making a real impact.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Birthday off and options to buy extra holidays!
The predicted salary is between 28800 - 43200 £ per year.
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Role
Operating as a Customer Service Advisor within our Account Handler Landlords team, you will be responsible for building rapport and delivering an exceptional service to our customers.
You will be the first point of contact for any enquiries and will support the customer to find a suitable solution to meet their needs and requirements
Some key accountabilities within this role will include:
- Assist with all in-bound customer requests and queries and deliver an outstanding level of customer service
- Find the best product solutions for our customers based on their specific needs and requirements
- Strive to meet defined call objectives such as customer experience, productivity, and quality.
- Provide feedback to the Team Leader on customer trends and continuous improvements
- Ensure we adhere to industry regulations at all time and ensure we achieve best practice
Person
We are looking for a Customer Service Advisor with excellent communication skills who is able to build rapport with customers. It is important for us, as a people first business, that we have a team how always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
A successful candidate will also have:
- Excellent relationship building skills
- Ability to spot and identify opportunities and provide solutions
- Strong attention to detail
- Positivity and enthusiasm
Reward
This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary. We will offer you a fantastic benefits package which includes a defined contribution pension scheme where Endsleigh will contribute 4% of your pensionable salary increasing to 8% at 5 years’ service and rising again to 12% in year 10.
You will start with 22 days holiday plus bank holidays, rising to 25 days after 2years’ and 27 days after 5 years’ service. We also offer all colleagues the ability to buy holidays if they wish to, as well as giving you your Birthday off..
In addition to this we also offer:
- Health CashPlan
- Hybrid Working
- Life Insurance
- Income Protection Plan
- Free fruit and healthy snacks
- The opportunity to buy additional holiday
- Funding for team social events via the Endsleigh Fun(d)
Apply for this vacancy
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Customer Service Advisor employer: Endsleigh Insurance
Contact Detail:
Endsleigh Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our company culture and values. As a people-first business, we value positivity and enthusiasm, so showcasing these traits during any interactions can really help you stand out.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will help you build rapport and effectively handle customer queries, which is crucial for the Customer Service Advisor role.
✨Tip Number 3
Research common customer service challenges and think of solutions. Being able to demonstrate your problem-solving skills and how you can meet customer needs will impress us during the selection process.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the team dynamics, which can be beneficial when discussing your fit for the position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your relationship-building skills and problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer queries in the past and how you can contribute to their team culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Endsleigh Insurance
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries.
✨Build Rapport with the Interviewer
Since rapport-building is crucial in this role, try to establish a connection with your interviewer. Be friendly, maintain eye contact, and engage in small talk to create a comfortable atmosphere. This will reflect your ability to connect with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking of specific situations where you identified customer needs and provided effective solutions. Highlight your attention to detail and how you ensured customer satisfaction.
✨Emphasise Positivity and Enthusiasm
A positive attitude can set you apart. Show enthusiasm for the role and the company during the interview. Share why you are excited about the opportunity and how your values align with the company's people-first approach.
