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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide tailored solutions to their needs.
- Company: Leading insurance company in Cheltenham with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid working, health insurance, and generous holiday options.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 42000 £ per year.
A leading insurance company in Cheltenham is seeking a Customer Service Advisor. You will provide exceptional service, assisting customers with their inquiries and finding suitable solutions.
The ideal candidate has excellent communication skills and a positive attitude.
This role offers a competitive salary, hybrid working, and a comprehensive benefits package including health insurance and generous holiday options.
Hybrid Customer Service Advisor: Solve Needs & Delight in Cheltenham employer: Endsleigh Insurance
Contact Detail:
Endsleigh Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor: Solve Needs & Delight in Cheltenham
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you’re genuinely interested and helps us connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about assisting customers, we recommend doing mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. We want to see how you can delight our clients!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Hybrid Customer Service Advisor: Solve Needs & Delight in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about providing exceptional service, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can assist customers effectively.
Be Positive and Personable: A positive attitude is key for this role! Let your personality shine through in your application. Share examples of how you've delighted customers in the past to show that you’re the right fit for our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific skills and experiences that align with what we’re looking for in a Customer Service Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Endsleigh Insurance
✨Know the Company Inside Out
Before your interview, take some time to research the insurance company. Understand their values, services, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully resolved customer inquiries or handled difficult situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Emphasise Your Problem-Solving Abilities
This role is all about finding suitable solutions for customers. Think of specific instances where you identified a problem and implemented a solution. Be ready to discuss how you approach challenges and delight customers with your service.
✨Bring a Positive Attitude
A positive attitude can make a huge difference in customer service roles. During the interview, let your enthusiasm shine through. Smile, maintain eye contact, and express your eagerness to contribute to the team and help customers feel valued.
