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- Tasks: Provide 2nd line IT support and enhance user experience with AI.
- Company: Join Endress+Hauser, a global leader in process automation and innovation.
- Benefits: Enjoy flexible working, excellent training, and a supportive family-like environment.
- Why this job: Shape the future of technology while growing into a strategic leadership role.
- Qualifications: Experience in IT support and hands-on knowledge of AI tools required.
- Other info: Opportunities for personal development and increased annual leave with service.
The predicted salary is between 39000 - 46000 £ per year.
IT Support Specialist with AI Expertise – Instrumentation / Process Automation
Wythenshawe, Manchester
Salary £45,000-£55,000 + Bonus + Excellent Benefits
Join Endress+Hauser – Where Innovation Meets Impact
At Endress+Hauser, we’re not just a global leader in process automation—we’re a community of innovators, problem-solvers, and forward-thinkers. We\’re looking for a dynamic IT Support Specialist with a passion for AI, a knack for user support, and a drive to make technology work smarter for everyone.
Future leadership opportunity
We see this role as a key stepping stone toward senior leadership within our organisation. You will not only contribute to current digital initiatives but will also play a pivotal role in shaping the long-term strategy and direction of our digital transformation journey. This position offers a unique opportunity to grow into a strategic leadership role, influencing how we harness technology to drive innovation, efficiency, and impact across the business.
Role + Responsibilities for an IT Support Specialist with AI Expertise:
- You will provide 2nd line IT support to our Manchester office and remote teams, ensuring smooth day-to-day operations.
- You will leverage your AI and automation skills to streamline support processes and enhance user experience.
- You will troubleshoot and resolve issues across Office 365, Windows environments, and enterprise applications.
- You will collaborate with global IT teams to analyse and improve system performance and user satisfaction.
- You will identify patterns in support requests and use data-driven insights to proactively solve recurring problems.
Qualification + Profile for an IT Support Specialist with AI Expertise:
- Solid experience in IT support (2nd line or higher).
- Hands-on experience with AI tools, scripting, or automation platforms (e.g., Power Automate, Python, Chatbots).
- Proficiency in Microsoft 365 tools and administration.
- Strong analytical mindset with the ability to diagnose and resolve complex technical issues.
- Excellent communication and interpersonal skills—you enjoy helping people and making tech accessible.
Benefits + Perks for an IT Support Specialist with AI Expertise:
- The security of working for an international family-owned company who are a global driver within measurement instrumentation.
- Excellent training facilities and personal development plans for your career growth
- Flexible working
- Family social events throughout the year
- Excellent pension scheme
- Increase in annual leave with length of service.
- Free onsite car park and subsidised onsite restaurant
Who we are
Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Despite employing over 15,000 people worldwide, we have remained a family company and are proud of our close-knit working environment. There are always two sides to working with us – the professional and the personal. Together they add up to a more rewarding career, day in and day out.
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IT Support Specialist with AI Expertise Job Details | Endress+Hauser employer: Endress+Hauser
Contact Detail:
Endress+Hauser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist with AI Expertise Job Details | Endress+Hauser
✨Tip Number 1
Familiarise yourself with the latest AI tools and automation platforms mentioned in the job description, such as Power Automate and Python. Being able to demonstrate your hands-on experience with these technologies during interviews will set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved complex technical issues in previous roles. This will highlight your analytical mindset and ability to enhance user experience, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Endress+Hauser on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Prepare to discuss how you would contribute to the company's digital transformation journey. Think about innovative ideas or strategies that could improve IT support processes and user satisfaction, as this role is pivotal in shaping the future direction of their technology initiatives.
We think you need these skills to ace IT Support Specialist with AI Expertise Job Details | Endress+Hauser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly any roles where you've provided 2nd line support. Emphasise your hands-on experience with AI tools and automation platforms, as these are key for this position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and how it can enhance user support. Mention specific examples of how you've used technology to solve problems or improve processes in previous roles.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, consider including examples in your application that demonstrate your ability to explain complex technical issues in an accessible way. This could be through past experiences or projects.
Highlight Analytical Skills: Given the emphasis on data-driven insights in the job description, make sure to include any relevant experience you have in analysing support requests or using data to improve system performance. This will show your analytical mindset.
How to prepare for a job interview at Endress+Hauser
✨Showcase Your AI Skills
Make sure to highlight your hands-on experience with AI tools and automation platforms during the interview. Be prepared to discuss specific projects or scenarios where you've successfully implemented these technologies to improve processes.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting complex technical issues, be ready to share examples of how you've diagnosed and resolved problems in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
As an IT Support Specialist, you'll need to communicate effectively with users. Prepare to discuss how you've helped non-technical users understand technology and how you ensure a positive user experience.
✨Research Endress+Hauser
Familiarise yourself with Endress+Hauser's products, services, and company culture. Understanding their focus on innovation and community will help you align your answers with their values and demonstrate your genuine interest in the role.
