At a Glance
- Tasks: Provide expert technical support and deliver engaging training to customers and colleagues.
- Company: Join a people-focused organisation committed to innovation and service excellence.
- Benefits: Collaborative team environment with opportunities for professional development.
- Other info: Be part of a supportive team dedicated to continuous improvement and customer satisfaction.
- Why this job: Make a real impact in the Gas Measurement business while enhancing your technical skills.
- Qualifications: Degree in Engineering or related field; experience in technical support preferred.
The predicted salary is between 35000 - 45000 £ per year.
Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.
As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.
What you'll be doing:
- Act as the first point of contact for technical enquiries, delivering timely and professional support
- Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers
- Support and witness remote calibration activities, ensuring compliance and accurate documentation
- Manage complex service projects such as system upgrades and enhancements
- Coordinate with external calibration facilities to deliver seamless project execution
- Deliver engaging customer training courses at our Manchester facility
- Support internal training and capability development across the business
- Drive Smart Support performance, identifying improvements and enhancing service delivery
- Manage customer complaints through to resolution, ensuring continuous improvement
What we're looking for:
- Degree or equivalent in Engineering or a related field
- Experience within a technical, engineering, or instrumentation environment
- Knowledge of calibration processes and remote support tools
- Strong communication, presentation, and stakeholder engagement skills
- Excellent problem-solving and diagnostic capability
- Ability to work independently and collaboratively
- Professional and customer-focused approach
- COMPEx EX01–EX02 certification (desirable)
At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture. Ready to take the next step in your career? Apply now and be part of something exceptional.
Technical Support Engineer employer: Endress+Hauser Group
At Endress+Hauser, we pride ourselves on being a people-focused organisation that fosters innovation and service excellence. As a Technical Support Engineer in Manchester, you will benefit from a collaborative work culture that prioritises employee development and continuous improvement, alongside opportunities for professional growth through engaging training programmes. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Endress+Hauser on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot specific issues related to gas measurement. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining technical concepts. Remember, you’ll be the bridge between tech and customers, so let your passion for helping others come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Endress+Hauser.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your relevant experience in engineering and technical support, and don’t forget to mention any specific skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team at Endress+Hauser. Keep it engaging and professional.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex problems in the past. We love seeing candidates who can demonstrate their diagnostic capabilities and innovative thinking!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to gas measurement and calibration processes. Familiarise yourself with the tools and technologies mentioned in the job description, as well as any relevant remote support tools. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved complex issues. Think about specific scenarios where you provided technical support or managed service projects. Being able to articulate these experiences will demonstrate your capability to handle challenges effectively.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and how they measure success in the Technical Support Engineer role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Your Presentation Skills
Since you'll be delivering training courses, it’s essential to showcase your communication skills during the interview. Consider doing a mock presentation on a technical topic relevant to the role. This will not only highlight your expertise but also your ability to engage and educate others.
