At a Glance
- Tasks: Provide expert technical support and deliver engaging training to customers and colleagues.
- Company: Join Endress+Hauser, a people-focused organisation committed to innovation and service excellence.
- Benefits: Supportive team environment, professional development, and a positive workplace culture.
- Other info: Opportunity for continuous improvement and career growth in a collaborative setting.
- Why this job: Make a real impact by enhancing customer experiences and driving service delivery improvements.
- Qualifications: Degree in Engineering or related field; experience in technical support preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.
About the role
As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.
What you’ll be doing:
- Act as the first point of contact for technical enquiries, delivering timely and professional support
- Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers
- Support and witness remote calibration activities, ensuring compliance and accurate documentation
- Manage complex service projects such as system upgrades and enhancements
- Coordinate with external calibration facilities to deliver seamless project execution
- Deliver engaging customer training courses at our Manchester facility
- Support internal training and capability development across the business
- Drive Smart Support performance, identifying improvements and enhancing service delivery
- Manage customer complaints through to resolution, ensuring continuous improvement
What we’re looking for:
- Degree or equivalent in Engineering or a related field
- Experience within a technical, engineering, or instrumentation environment
- Knowledge of calibration processes and remote support tools
- Strong communication, presentation, and stakeholder engagement skills
- Excellent problem-solving and diagnostic capability
- Ability to work independently and collaboratively
- Professional and customer-focused approach
- COMPEx EX01–EX02 certification (desirable)
Working at Endress+Hauser
You will be part of a supportive and knowledgeable team, working alongside Service Engineers, Project Engineers, and Product Managers. Together, you will deliver high-quality solutions and create long-term value for our customers. At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture.
Ready to take the next step in your career? Apply now and be part of something exceptional.
Technical Support Engineer employer: Endress+Hauser Group
At Endress+Hauser, we pride ourselves on being a people-focused organisation that fosters innovation and service excellence. As a Technical Support Engineer in Manchester, you will benefit from a collaborative work culture that prioritises employee development and continuous improvement, alongside opportunities for engaging training and professional growth. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Endress+Hauser on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot specific issues related to gas measurement. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when explaining technical concepts. Remember, you’ll be the first point of contact for customers, so let your personality and professionalism shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Endress+Hauser.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight any relevant engineering qualifications and experience in technical support or instrumentation to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Gas Measurement field and how your background makes you a perfect fit for our team. Keep it engaging and professional.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can demonstrate their diagnostic capabilities and innovative thinking!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to gas measurement and calibration processes. Be prepared to discuss specific tools and techniques you've used in previous roles, as this will show your expertise and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you approach troubleshooting and diagnostics effectively.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics and ongoing projects at Endress+Hauser. This shows your interest in the role and helps you gauge if it's the right fit for you.
✨Highlight Your Training Experience
Since delivering training is part of the role, be ready to discuss any experience you have in training others. Share how you made your sessions engaging and effective, which will demonstrate your ability to communicate complex information clearly.
