At a Glance
- Tasks: Provide expert technical support and remote diagnostics for gas measurement systems.
- Company: Join Endress+Hauser, a people-focused organisation committed to innovation.
- Benefits: Enjoy a supportive team environment with opportunities for professional growth.
- Other info: Collaborate with a knowledgeable team and contribute to continuous improvement.
- Why this job: Make a real impact by enhancing customer experiences and delivering high-quality solutions.
- Qualifications: Degree in Engineering or related field; knowledge of calibration processes preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.
As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.
- Act as the first point of contact for technical enquiries, delivering timely and professional support
- Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers
- Support and witness remote calibration activities, ensuring compliance and accurate documentation
- Manage complex service projects such as system upgrades and enhancements
- Coordinate with external calibration facilities to deliver seamless project execution
- Deliver engaging customer training courses at our Manchester facility
- Support internal training and capability development across the business
- Drive Smart Support performance, identifying improvements and enhancing service delivery
- Manage customer complaints through to resolution, ensuring continuous improvement
Degree or equivalent in Engineering or a related field. Knowledge of calibration processes and remote support tools.
You will be part of a supportive and knowledgeable team, working alongside Service Engineers, Project Engineers, and Product Managers. Together, you will deliver high-quality solutions and create long-term value for our customers. At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture.
Technical Support Engineer- Remote in Manchester employer: Endress+Hauser Group
At Endress+Hauser, we pride ourselves on being a people-focused organisation that fosters innovation and service excellence. As a Technical Support Engineer in Manchester, you will benefit from a collaborative work culture that prioritises employee development and continuous improvement, alongside opportunities for engaging training and professional growth. Join us to be part of a supportive team dedicated to delivering high-quality solutions and creating lasting value for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer- Remote in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Endress+Hauser on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Support Engineer role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to gas measurement and calibration processes. We recommend creating a cheat sheet of key concepts and potential questions to boost your confidence before the big day.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've successfully troubleshot issues or managed complex projects. We love hearing about real-life scenarios that demonstrate your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Endress+Hauser.
We think you need these skills to ace Technical Support Engineer- Remote in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience in gas measurement, remote diagnostics, and any technical support you've provided. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of calibration processes and your approach to customer support.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions, so don't hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our collaborative team!
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to gas measurement and calibration processes. Familiarise yourself with the tools and technologies mentioned in the job description, as well as any relevant remote support tools. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex service projects or resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to manage challenges effectively and ensure outstanding customer outcomes.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and the company culture at Endress+Hauser. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Practice Remote Communication
Since this is a remote position, practice your communication skills in a virtual setting. Conduct mock interviews over video calls to get comfortable with the format. Focus on being clear and concise, as effective communication is key in providing technical support.
