Service Engineer in Manchester

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realising new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family‑owned company, we look beyond short‑term moves and work to create a vision that is forward‑thinking for our people, our customers, and the world at large.

Responsibilities

• Establishing and maintaining the detailed knowledge of products and services necessary for ongoing support, repair and maintenance of SICK supported equipment.
• Establishing the relevant knowledge of legislation according to products and processes, in particular Performance Monitoring, Health & Safety and Risk Assessments.
• Liaising and communicating with customers, 3rd party suppliers and internal employees in order to provide maximum availability of service and, where appropriate, identifying revenue opportunities and areas for performance improvement.
• Carry out commissioning of equipment, provide breakdown support, and deliver basic customer training as required.
• Planning site visits and attending customer sites in order to carry out repairs and maintain equipment with a view to commercial efficiency, viability and customer satisfaction. This will include travel, stay away overnight or – on very rare occasions – work at weekends may be required as part of the 24/7 breakdown rota, in which the successful candidate can opt into (opting into the 24/7 scheme brings an industry leading remuneration package).
• Working in conjunction with the Sales and Service team to actively and proactively generate sales activities to achieve financial targets whilst maintaining targeted profit margins.
• Communicating regularly with Manager, Market Product Manager and Sales Specialist – PA and assisting with lead generation and market intelligence.
• Working with the Service Manager to establish contracts and identifying service revenue opportunities.
• Taking direct responsibility – in agreement with the Service Manager – for certain specified projects and customers.
• Attending and participating in training courses and Service Meetings when requested.

Qualifications and Profile

• Experience of working within a field service role, in particular on customer based sites.
• Background and experience in the Gas analysis or Gas detection Industry preferred.
• Degree in Electronics Engineering and / or Chemistry or equivalent business experience.
• Strong analytical and communication skills.
• High level of computer literacy.
• Good commercial awareness.
• Have strong communication skills, both written and verbal.
• Have strong interpersonal skills.
• Have a high level of self motivation with attention to detail.
• Have a high degree of customer service skills.
• Be able to work on their own as well as member of a team.
• Be able to understand and interpret technical drawings for the purposes of fault diagnosis and rectification.

Requirements

• Must hold a driving licence.
• Have a flexible approach to the role as some jobs require working outside the contractual working hours, being away from home (when technically competent) and be expected to participate in a 24/7 response rota for Service Contracts.
• Must be able to work at heights.

Benefits

• The security of working for an international family‑owned company who are a global driver within measurement instrumentation.
• Company car (hybrid option) or Lease car / Car allowance.
• Excellent training facilities and personal development plans for your career growth.
• Flexible working.
• Family social events throughout the year.
• Excellent pension scheme.
• Increase in annual leave with length of service.