Service Engineer – Instrumentation / Process Automation – CEMS
Endress+Hauser – Leeds/York, UK – £45,000-50,000 + Bonus + Company Car
At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realising new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family‑owned company, we look beyond short‑term moves and work to create a vision that is forward‑thinking for our people, our customers, and the world at large.
Responsibilities
- Establishing and maintaining the detailed knowledge of products and services necessary for ongoing support, repair and maintenance of SICK supported equipment
- Establishing the relevant knowledge of legislation according to products and processes, in particular Performance Monitoring, Health & Safety and Risk Assessments
- Liaising and communicating with customers, 3rd party suppliers and internal employees in order to provide maximum availability of service and, where appropriate, identifying revenue opportunities and areas for performance improvement
- Carry out commissioning of equipment, provide breakdown support, and deliver basic customer training as required
- Planning site visits and attending customer sites in order to carry out repairs and maintain equipment with a view to commercial efficiency, viability and customer satisfaction. This will include travel, stay away over night or – on very rare occasions – work at weekends may be required as part of the 24/7 breakdown rota, in which the successful candidate can opt into (opting into the 24/7 scheme brings an industry leading remuneration package)
- Working in conjunction with the Sales and Service team to actively and proactively generate sales activities to achieve financial targets whilst maintaining targeted profit margins
- Communicating regularly with Manager, Market Product Manager and Sales Specialist – PA and assisting with lead generation and market intelligence
- Working with the Service Manager to establish contracts and identifying service revenue opportunities
- Taking direct responsibility – in agreement with the Service Manager – for certain specified projects and customers
- Attending and participating in training courses and Service Meetings when requested
Qualifications and Profile
- Experience of working within a field service role, in particular on customer based sites
- Background and experience in the Gas analysis or Gas detection Industry preferred
- Degree in Electronics Engineering and / or Chemistry or equivalent business experience
- Strong analytical and communication skills
- High level of computer literacy
- Good commercial awareness
- Have strong communication skills, both written and verbal
- Have strong interpersonal skills
- Have a high level of self motivation with attention to detail
- Have a high degree of customer service skills
- Be able to work on their own as well as member of a team
- Be able to understand and interpret technical drawings for the purposes of fault diagnosis and rectification
Requirements
- Must hold a driving licence
- Have a flexible approach to the role as some jobs require working outside the contractual working hours, being away from home (when technically competent) and be expected to participate in a 24/7 response rota for Service Contracts
- Must be able to work at heights
Benefits
- The security of working for an international family‑owned company who are a global driver within measurement instrumentation.
- Company car (hybrid option) or Lease car / Car allowance
- Excellent training facilities and personal development plans for your career growth
- Flexible working
- Family social events throughout the year
- Excellent pension scheme
- Increase in annual leave with length of service.
