At a Glance
- Tasks: Provide expert technical support and remote diagnostics for gas measurement systems.
- Company: Join Endress+Hauser, a people-focused organisation committed to innovation.
- Benefits: Enjoy a collaborative environment with opportunities for professional growth and development.
- Other info: Be part of a supportive team dedicated to continuous improvement and inclusivity.
- Why this job: Make a real impact by supporting complex service projects and enhancing customer experiences.
- Qualifications: Degree in Engineering or related field; knowledge of calibration processes preferred.
The predicted salary is between 35000 - 45000 £ per year.
Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.
As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.
- Act as the first point of contact for technical enquiries, delivering timely and professional support
- Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers
- Support and witness remote calibration activities, ensuring compliance and accurate documentation
- Manage complex service projects such as system upgrades and enhancements
- Coordinate with external calibration facilities to deliver seamless project execution
- Deliver engaging customer training courses at our Manchester facility
- Support internal training and capability development across the business
- Drive Smart Support performance, identifying improvements and enhancing service delivery
- Manage customer complaints through to resolution, ensuring continuous improvement
Degree or equivalent in Engineering or a related field. Knowledge of calibration processes and remote support tools.
You will be part of a supportive and knowledgeable team, working alongside Service Engineers, Project Engineers, and Product Managers. Together, you will deliver high-quality solutions and create long-term value for our customers. At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture.
Remote Technical Support Engineer in Manchester employer: Endress+Hauser Group
At Endress+Hauser, we pride ourselves on being a people-focused organisation that fosters innovation and service excellence. As a Technical Support Engineer in Manchester, you will benefit from a collaborative work culture that prioritises employee development and continuous improvement, alongside opportunities for engaging training and professional growth. Join us to be part of a supportive team dedicated to delivering high-quality solutions and creating lasting value for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Endress+Hauser on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge, especially around gas measurement and calibration processes. We recommend practising common interview questions and even doing mock interviews with friends or mentors.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss past experiences where you successfully diagnosed and resolved technical issues, as this will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Endress+Hauser.
We think you need these skills to ace Remote Technical Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience, especially in technical support and engineering, and don’t forget to mention any specific skills related to gas measurement or calibration processes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Be sure to mention your experience with remote diagnostics and customer training.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can demonstrate their troubleshooting abilities and how they’ve contributed to successful project outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our collaborative team!
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to gas measurement and calibration processes. Familiarise yourself with the tools and technologies mentioned in the job description, as well as any remote support tools you might use. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex service projects or resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to manage challenges effectively and ensure outstanding customer outcomes.
✨Engage with the Team Spirit
Since this role involves collaboration with various teams, be ready to discuss how you work with others. Share experiences where you’ve successfully coordinated with colleagues or external partners. Highlight your communication skills and your commitment to creating a positive workplace culture.
✨Prepare for Training Scenarios
As delivering training is part of the role, think about how you would approach teaching complex concepts to customers or colleagues. Be prepared to discuss any previous training experiences and how you made them engaging. This shows your capability to enhance Smart Support performance through effective training.
