At a Glance
- Tasks: Provide expert technical support and remote diagnostics for Gas Measurement projects.
- Company: Join Endress+Hauser, a people-focused organisation committed to innovation.
- Benefits: Enjoy a supportive team, professional development, and a positive workplace culture.
- Other info: Collaborate with a knowledgeable team and drive continuous improvement.
- Why this job: Make a real impact by enhancing service delivery and customer satisfaction.
- Qualifications: Degree in Engineering or related field; knowledge of calibration processes required.
The predicted salary is between 30000 - 40000 £ per year.
Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.
As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.
- Act as the first point of contact for technical enquiries, delivering timely and professional support
- Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers
- Support and witness remote calibration activities, ensuring compliance and accurate documentation
- Manage complex service projects such as system upgrades and enhancements
- Coordinate with external calibration facilities to deliver seamless project execution
- Deliver engaging customer training courses at our Manchester facility
- Support internal training and capability development across the business
- Drive Smart Support performance, identifying improvements and enhancing service delivery
- Manage customer complaints through to resolution, ensuring continuous improvement
Degree or equivalent in Engineering or a related field. Knowledge of calibration processes and remote support tools.
You will be part of a supportive and knowledgeable team, working alongside Service Engineers, Project Engineers, and Product Managers. Together, you will deliver high-quality solutions and create long-term value for our customers. At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture.
Remote - IT support Engineer in Manchester employer: Endress+Hauser Group
At Endress+Hauser, we pride ourselves on being a people-focused organisation that fosters innovation and service excellence. As a Technical Support Engineer in Manchester, you will benefit from a collaborative work culture that prioritises employee development and continuous improvement, alongside opportunities for engaging training and professional growth. Join us to be part of a supportive team dedicated to delivering high-quality solutions and creating lasting value for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Remote - IT support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Endress+Hauser on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge, especially around gas measurement and calibration processes. We recommend practising common interview questions and even doing mock interviews with friends to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved technical issues or improved service delivery. This will demonstrate your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our collaborative team at Endress+Hauser.
We think you need these skills to ace Remote - IT support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience, especially in technical support and project management, so we can see how you fit into our team.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about this role and how your skills align with our needs. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Technical Skills:Don’t forget to mention any specific technical skills or tools you’ve used that relate to gas measurement or remote diagnostics. We want to know what makes you a tech whiz!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to gas measurement and calibration processes. Familiarise yourself with the tools and technologies mentioned in the job description, as well as any remote support tools you might be using. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex service projects or resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to manage challenges effectively and ensure outstanding customer outcomes.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and the company culture at Endress+Hauser. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Remote Communication
Since this is a remote position, practice your communication skills. Conduct mock interviews over video calls to get comfortable with the format. Focus on being clear and concise, as you'll need to deliver professional support and training remotely.
