At a Glance
- Tasks: Provide expert technical support and remote diagnostics for gas measurement systems.
- Company: Join Endress+Hauser, a people-focused organisation committed to innovation.
- Benefits: Enjoy a supportive team environment with opportunities for professional development.
- Other info: Collaborative culture with a focus on continuous improvement and inclusivity.
- Why this job: Make a real impact by enhancing service delivery and customer satisfaction.
- Qualifications: Degree in Engineering or related field; knowledge of calibration processes preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.
As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.
- Act as the first point of contact for technical enquiries, delivering timely and professional support
- Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers
- Support and witness remote calibration activities, ensuring compliance and accurate documentation
- Manage complex service projects such as system upgrades and enhancements
- Coordinate with external calibration facilities to deliver seamless project execution
- Deliver engaging customer training courses at our Manchester facility
- Support internal training and capability development across the business
- Drive Smart Support performance, identifying improvements and enhancing service delivery
- Manage customer complaints through to resolution, ensuring continuous improvement
Degree or equivalent in Engineering or a related field. Knowledge of calibration processes and remote support tools.
You will be part of a supportive and knowledgeable team, working alongside Service Engineers, Project Engineers, and Product Managers. Together, you will deliver high-quality solutions and create long-term value for our customers. At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture.
IT Support Engineer {Remote} in Manchester employer: Endress+Hauser Group
At Endress+Hauser, we pride ourselves on being a people-focused organisation that fosters innovation and service excellence. As a Technical Support Engineer in Manchester, you will benefit from a collaborative work culture that prioritises employee development and continuous improvement, alongside opportunities for engaging training and professional growth. Join us to be part of a supportive team dedicated to delivering high-quality solutions and creating lasting value for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer {Remote} in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Endress+Hauser on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge, especially around gas measurement and remote support tools. We recommend practising common interview questions and scenarios you might face in the role.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss past experiences where you successfully managed complex service projects or resolved customer complaints. This will highlight your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Endress+Hauser.
We think you need these skills to ace IT Support Engineer {Remote} in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Support Engineer. Highlight relevant experience and skills that match the job description, like technical support and remote diagnostics. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Problem-Solving Skills:As an IT Support Engineer, you'll be solving complex issues. In your application, share examples of how you've tackled challenges in the past. We want to know how you think on your feet and deliver solutions!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to gas measurement and calibration processes. Familiarise yourself with the tools and technologies mentioned in the job description, as well as any remote support tools you might use. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex service projects or resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to manage challenges effectively.
✨Engage with the Team Spirit
Since this role involves collaboration with various teams, be ready to discuss how you work with others. Share experiences where you’ve successfully collaborated with engineers or project managers to achieve a common goal. Highlight your communication skills and how they contribute to team success.
✨Prepare for Customer Training Scenarios
Think about how you would deliver engaging training sessions. You might be asked to explain a technical concept during the interview, so practice breaking down complex information into simple terms. This will show your ability to communicate effectively with customers and colleagues alike.
