At a Glance
- Tasks: Provide expert technical support and remote diagnostics for our Gas Measurement business.
- Company: Join Endress+Hauser, a people-focused organisation committed to innovation and service excellence.
- Benefits: Fully remote role with opportunities for professional development and a supportive team environment.
- Other info: Be part of a collaborative team driving continuous improvement and creating a positive workplace culture.
- Why this job: Make a real impact by delivering high-quality solutions and enhancing customer experiences.
- Qualifications: Degree in Engineering or related field; knowledge of calibration processes is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.
As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.
- Act as the first point of contact for technical enquiries, delivering timely and professional support
- Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers
- Support and witness remote calibration activities, ensuring compliance and accurate documentation
- Manage complex service projects such as system upgrades and enhancements
- Coordinate with external calibration facilities to deliver seamless project execution
- Deliver engaging customer training courses at our Manchester facility
- Support internal training and capability development across the business
- Drive Smart Support performance, identifying improvements and enhancing service delivery
- Manage customer complaints through to resolution, ensuring continuous improvement
Degree or equivalent in Engineering or a related field. Knowledge of calibration processes and remote support tools.
You will be part of a supportive and knowledgeable team, working alongside Service Engineers, Project Engineers, and Product Managers. Together, you will deliver high-quality solutions and create long-term value for our customers. At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture.
IT Support Engineer {FULLY REMOTE} in Manchester employer: Endress+Hauser Group
At Endress+Hauser, we pride ourselves on being a people-focused organisation that fosters innovation and service excellence. As a Technical Support Engineer, you will enjoy a fully remote working environment that promotes collaboration and continuous improvement, alongside opportunities for professional development and training. Our commitment to employee growth, coupled with a supportive team culture, makes us an exceptional employer for those seeking meaningful and rewarding careers in the field of process automation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer {FULLY REMOTE} in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and think about how your skills can help them. We recommend practising common interview questions and even doing mock interviews with friends to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, make sure to have them ready to share. We love seeing real-life applications of your expertise, especially when it comes to technical support and problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to be part of our collaborative team!
We think you need these skills to ace IT Support Engineer {FULLY REMOTE} in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Support Engineer. Highlight relevant experience and skills that match the job description, especially in technical support and remote diagnostics.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at Endress+Hauser.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and deliver solutions!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to gas measurement and calibration processes. Familiarise yourself with the tools and technologies mentioned in the job description, as well as any remote support tools you might use. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex service projects or resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to manage challenges effectively and ensure outstanding customer outcomes.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and the company culture at Endress+Hauser. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Remote Communication
Since this is a fully remote position, practice your communication skills in a virtual setting. Ensure you can articulate your thoughts clearly and maintain a professional tone during video calls. This will help you stand out as someone who can deliver timely and professional support remotely.
