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- Tasks: Identify training needs and develop engaging courses for customers.
- Company: Join a global leader in measurement instrumentation with a family-owned vibe.
- Benefits: Flexible working, excellent training facilities, and a great pension scheme.
- Why this job: Make a real impact by empowering customers with essential skills and knowledge.
- Qualifications: Degree in Engineering or Science, plus experience in a technical environment.
- Other info: Enjoy a dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are currently seeking a Customer Training Manager at Endress+Hauser to identify the training needs of both new and existing customers, driving additional revenue, and building strong relationships. Developing courses and delivering or assisting with the delivery of the courses where appropriate, whilst ensuring effective administration of all aspects of customer training, in conjunction with colleagues from across the business.
Working with customers to assess their organisation control and instrumentation training requirements, building plans that help them develop the skills and knowledge required to provide confidence and competence in areas related to our solution, service, and product offering.
What You’ll Do as a Customer Training Manager:
- Driving revenue through identifying and securing training courses that are appropriate to the solutions, services, and products of Endress+Hauser. There will be a mixture of internal and third-party courses.
- Working with colleagues to acquire new business opportunities for customer training.
- Creating a mix of training channels including face-to-face sessions, web-based seminars, training videos.
- Reviewing existing training courses, both in-house and ones delivered by third parties, to determine appropriateness and relevance to our customers.
- Modifying existing or creating new course material to allow delivery of a standardised set of courses that meet most training needs off the shelf.
- Using an appropriate mix of colleagues to deliver the training sessions. This will involve personally presenting training sessions where appropriate, utilising in-house subject matter experts or hiring qualified external personnel.
- Working with colleagues across the business, especially the customer specialist team, to create an effective administration process that allows us to quote training, schedule training sessions, reserve the required equipment and resources, and manage course enrolment and payments.
- Monitoring and evaluating training programmes to ensure that they are effective and up to date, ensuring required updates are made in a timely manner.
- Managing programme costs and margins and work towards agreed targets to ensure the optimal use of available resources. Report on monthly progress to the Marketing Director.
- Supporting the development of technical training plans for internal staff.
- Supporting the development of our future talent piece for Graduate/ Apprentices/ T Level students.
Who We’re Looking For:
- Degree or equivalent qualification in a relevant field (e.g., Engineering, Science, or a related technical discipline).
- Experience in a technical, engineering, or instrumentation environment (preferably with control and instrumentation solutions).
- Specialist training Safety Integrity Level (SIL), ATEX/ UKCA Training.
- A strong understanding of CompEx is required or willingness to gain further skills/qualifications.
- Excellent communication and presentation skills.
- Ability to work under pressure.
- Portray professionalism and competence.
- Problem Solving and diagnostic skills.
- Self-motivated & able to work on one’s own initiative and as part of a team.
- Ability to build rapport with colleagues and customers.
What We Offer:
- The stability of working for a global, family-owned leader in measurement instrumentation.
- Excellent training facilities and personalised development plans.
- Highly committed company with a sustainable vision.
- Flexible working arrangements/ Hybrid working.
- Fantastic office facilities with regular opportunities for socials with colleagues.
- Excellent pension scheme.
- Additional annual leave with length of service.
If you’re looking to take your career to the next level, thrive on challenge, and want to be part of a forward-thinking organisation that values continuous professional development, we want to hear from you.
Customer Training Manager in Manchester employer: Endress+Hauser Group
Contact Detail:
Endress+Hauser Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or presentation that highlights your training experience and successes. When you get the chance to chat with hiring managers, let your expertise shine through.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. This will help you articulate your thoughts clearly and boost your confidence when discussing your training strategies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at Endress+Hauser.
We think you need these skills to ace Customer Training Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Training Manager. Highlight your experience in training, engineering, and any relevant qualifications that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about training and how your skills can help us drive revenue and build strong customer relationships.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, make sure to demonstrate your excellent communication skills in your application. We want to see how you can engage and present effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to control and instrumentation solutions. Familiarise yourself with the products and services offered by Endress+Hauser, as well as any relevant training methodologies. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Training Skills
Prepare to discuss your experience in developing and delivering training courses. Think of specific examples where you've successfully identified training needs and created effective learning plans. Highlight your ability to adapt content for different audiences, whether it's face-to-face or online.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your excellent communication skills to engage them in conversation. Ask insightful questions about their training programmes and express your enthusiasm for collaborating with colleagues across the business.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've tackled challenges in previous roles. Whether it’s managing course enrolments or adapting training materials, showing your problem-solving abilities will highlight your competence and self-motivation, which are key traits for a Customer Training Manager.
