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- Tasks: Lead a dynamic team to enhance customer experiences and drive performance.
- Company: Join Endress+Hauser, a global leader in measurement instrumentation.
- Benefits: Flexible working, excellent training, family-friendly events, and a great pension scheme.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team leadership and a strong focus on customer satisfaction.
- Other info: Enjoy a collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Endress+Hauser and help shape exceptional customer experiences. At Endress+Hauser, we believe great customer experiences are built by great people, supported by strong collaboration and smart processes. We are now looking for a Customer Specialist Team Leader to play a pivotal role in leading our centralised Customer Specialist Team (CST) — a highly skilled administrative function that supports Sales, Projects, Solutions, Service, Purchasing, Logistics, Facilities, and Centres of Competence across the business.
This is a fantastic opportunity for a confident, people‑focused leader who enjoys driving performance, developing others, and working cross‑functionally to improve how we serve our customers.
About The RoleAs a Customer Specialist Team Lead, you will lead and develop a high‑performing, cross‑functional team that delivers expert administrative and customer support across the organisation. You will be instrumental in maintaining consistent service standards, improving processes, and strengthening collaboration between departments.
You will work closely with key stakeholders to support revenue growth, enhance operational efficiency, and ensure the CST is seen as a trusted, reliable partner across the business. A curious mindset and a passion for continuous improvement are essential, as you will be encouraged to challenge existing ways of working and embrace innovation.
What you’ll be responsible for as a Customer Specialist Team Leader:- Leading, coaching, and motivating a cross‑functional team to deliver consistent, high‑quality service
- Managing resources to ensure effective customer coverage and operational efficiency
- Conducting performance reviews, providing feedback, and supporting individual development
- Creating a positive team culture focused on wellbeing, collaboration, and continuous improvement
- Acting as the first point of escalation for technical and customer‑related issues
- Enabling strong cross‑functional collaboration to deliver excellent customer outcomes
- Supporting the team’s contribution to winning and closing business opportunities
- Overseeing accurate and timely order processing
- Identifying opportunities to enhance the customer experience across end‑to‑end processes
- Supporting regional meetings, workshops, and joint problem‑solving initiatives
- Monitoring workflows and identifying inefficiencies
- Supporting and facilitating improvements to optimise performance
- Prioritising and delegating work effectively to manage volumes, deadlines, and coverage
- Proven experience leading and developing successful teams
- Strong coaching and mentoring capability
- Experience driving customer satisfaction and team performance
- Strong organisational awareness and ability to align with business strategy
- Excellent people leadership and influencing skills
- Strong customer focus, with an understanding of NPS and first‑contact resolution
- Ability to balance speed, quality, compliance, and commercial outcomes
- Comfortable using CRM systems and digital tools (e.g. Salesforce, SAP, contact‑centre platforms)
- High emotional intelligence, resilience, and adaptability
- A proactive, ethical, and accountable approach to leadership
- Experience in a similar industry
- Train‑the‑Trainer qualification (desirable)
- Level 3 qualification in Leadership & Management (or equivalent) – Desirable
- The security of working for a global, family-owned leader in measurement instrumentation.
- Excellent training facilities and personalised development plans.
- Flexible working arrangements.
- Family-friendly social events throughout the year.
- Excellent pension scheme
- Increasing annual leave with length of service
At Endress+Hauser, you will be part of a collaborative, people‑centred organisation where development, innovation, and customer focus are truly valued. We offer a supportive hybrid working environment, opportunities to grow your leadership capability, and the chance to make a visible impact across the business.
CST Leader in Manchester employer: Endress+Hauser Group
Contact Detail:
Endress+Hauser Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CST Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Endress+Hauser on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your leadership style aligns with their focus on collaboration and customer experience. We love candidates who can demonstrate a genuine interest in our mission!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you've led teams or improved processes. Be ready to share those success stories that highlight your coaching and mentoring skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows us you're proactive and genuinely interested in joining our team.
We think you need these skills to ace CST Leader in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Specialist Team Leader role. Highlight your leadership experience and how you've driven customer satisfaction in previous roles. We want to see how you can bring your unique skills to our team!
Showcase Your People Skills: Since this role is all about leading a team, don’t forget to emphasise your coaching and mentoring abilities. Share examples of how you've motivated teams and improved performance. We love seeing candidates who can inspire others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to quickly understand what makes you a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Stuff
Before the interview, make sure you understand Endress+Hauser's values and how they align with your own. Familiarise yourself with their customer service approach and think about how your leadership style can enhance their existing processes.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've successfully led teams in the past. Highlight your coaching and mentoring experiences, and be prepared to explain how you’ve driven performance and improved customer satisfaction.
✨Emphasise Collaboration
Since the role involves cross-functional teamwork, share instances where you've worked effectively with different departments. Discuss how you foster collaboration and resolve conflicts to achieve common goals.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in customer service or how they measure success in the CST. This demonstrates your proactive mindset and eagerness to contribute.