At a Glance
- Tasks: Support and maintain cutting-edge instrumentation at customer sites across Northern England.
- Company: Join a family-owned global leader in process automation with a collaborative culture.
- Benefits: Enjoy a company car, flexible working, excellent training, and a great pension scheme.
- Other info: Participate in exciting family events and enjoy career growth opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic field service role.
- Qualifications: Experience in field service, preferably in gas analysis, and a degree in Electronics Engineering or Chemistry.
The predicted salary is between 30000 - 40000 £ per year.
As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realising new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our customers, and the world at large.
Role + Responsibilities for a Service Engineer:
- Establishing and maintaining the detailed knowledge of products and services necessary for ongoing support, repair and maintenance of SICK supported equipment.
- Establishing the relevant knowledge of legislation according to products and processes, in particular Performance Monitoring, Health & Safety and Risk Assessments.
- Liaising and communicating with customers, 3rd party suppliers and internal employees in order to provide maximum availability of service and, where appropriate, identifying revenue opportunities and areas for performance improvement.
- Carry out commissioning of equipment, provide breakdown support, and deliver basic customer training as required.
- Planning site visits and attending customer sites in order to carry out repairs and maintain equipment with a view to commercial efficiency, viability and customer satisfaction. This will include travel, stay away overnight or – on very rare occasions - work at weekends may be required as part of the 24/7 breakdown rota, in which the successful candidate can opt into (opting into the 24/7 scheme brings an industry leading remuneration package).
- Working in conjunction with the Sales and Service team to actively and proactively generate sales activities to achieve financial targets whilst maintaining targeted profit margins.
- Communicating regularly with Manager, Market Product Manager and Sales Specialist - PA and assisting with lead generation and market intelligence.
- Working with the Service Manager to establish contracts and identifying service revenue opportunities.
- Taking direct responsibility - in agreement with the Service Manager - for certain specified projects and customers.
- Attending and participating in training courses and Service Meetings when requested.
Qualification + Profile for a Field Service Engineer:
- Experience of working within a field service role, in particular on customer based sites.
- Background and experience in the Gas analysis or Gas detection Industry preferred.
- Degree in Electronics Engineering and / or Chemistry or equivalent business experience.
- High level of computer literacy.
- Good commercial awareness.
- Have a high degree of customer service skills.
Requirements for the role of a Service Engineer:
- Must hold a driving licence.
- Have a flexible approach to the role as some jobs require working outside the contractual working hours, being away from home (when technically competent) and be expected to participate in a 24/7 response rota for Service Contracts.
Benefits + Perks for a Service Engineer:
- Company car (hybrid option) or Car allowance.
- Excellent training facilities and personal development plans for your career growth.
- Flexible working.
- Family social events throughout the year.
- Excellent pension scheme.
- Increase in annual leave with length of service.
Engineer - Field Service Engineer in Leeds employer: Endress+Hauser Group
At Endress+Hauser, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through excellent training facilities and personal development plans, ensuring that our team members thrive in their careers. With a strong focus on work-life balance, flexible working options, and a family-oriented culture, we create a supportive atmosphere where employees can build meaningful relationships while contributing to the future of process automation.
