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- Tasks: Lead and develop a team to enhance customer experiences and operational efficiency.
- Company: Join Endress+Hauser, a global leader in measurement instrumentation.
- Benefits: Flexible working, excellent training, family-friendly events, and a great pension scheme.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Shape a critical team and make a real impact on customer satisfaction.
- Qualifications: Experience in leadership, strong people skills, and a focus on customer service excellence.
The predicted salary is between 40000 - 50000 £ per year.
Join Endress+Hauser and help shape exceptional customer experiences. We are now looking for a Customer Specialist Team Manager to lead and evolve our centralised Customer Specialist Team (CST) — a critical operational function that underpins customer delivery across Sales, Projects, Solutions, Service, Purchasing, Logistics, Facilities, and Centres of Competence.
This is a key leadership opportunity for an experienced, people-focused manager who enjoys setting direction, developing leaders, and embedding consistent ways of working at scale. You will lead through others, with Customer Specialist Team Leaders reporting into this role, and will play a central part in shaping how we deliver for customers across the UK Sales Centre.
About the role of Customer Specialist Team Manager
As Customer Specialist Team Manager, you will have overall accountability for the performance, capability, and development of the Customer Specialist Team. You will lead and support a management layer of Team Leaders, ensuring strong people leadership, consistent service standards, and excellent customer outcomes across all areas of CST responsibility.
Working closely with senior stakeholders across the business, you will align priorities, improve end-to-end processes, and ensure the CST operates as a trusted, value-adding partner. This role combines strategic thinking with strong operational grip, with a clear focus on customer experience, efficiency, and continuous improvement.
What you’ll be responsible for as a Customer Specialist Team Manager
- Providing clear leadership, direction, and accountability for the CST through Customer Specialist Team Leaders
- Developing Team Leaders to be confident, effective people managers and role models
- Creating a high-performance culture focused on accountability, collaboration, wellbeing, and continuous improvement
- Overseeing performance management, succession planning, and capability development across the CST
- Owning overall CST performance, capacity planning, and service delivery standards
- Ensuring consistent, high-quality customer and administrative support across all supported functions
- Acting as a senior escalation point for complex or cross-functional customer and operational issues
- Ensuring accurate, timely order processing and adherence to agreed processes and controls
- Identifying opportunities to improve customer experience and operational efficiency across end-to-end processes
- Leading and sponsoring continuous improvement initiatives in partnership with key stakeholders
- Using data, insight, and feedback to inform decision-making and drive improvement
- Supporting the embedding of new systems, tools, and ways of working
- Building strong relationships with Sales, Service, Projects, and wider business functions
- Representing the CST in cross-functional forums, regional meetings, and improvement initiatives
- Supporting the CST’s contribution to winning, delivering, and retaining customer business
What we’re looking for in a Customer Specialist Team Manager
- Proven experience leading managers or team leaders, ideally within a customer, operations, or shared-service environment
- Strong people leadership capability, with a track record of developing others
- Experience operating at both strategic and operational levels
- Strong customer focus, with an understanding of service excellence, NPS, and first-contact resolution
- Excellent stakeholder management and influencing skills
- Ability to balance pace, quality, compliance, and commercial outcomes
- Comfortable using CRM and ERP systems (e.g. Salesforce, SAP) and digital workflow tools
- High emotional intelligence, resilience, and adaptability
- A proactive, ethical, and accountable leadership style
- Desirable: Experience in a similar or technical industry
- Level 5 (or equivalent) qualification in Leadership & Management
- Coaching or Train-the-Trainer experience
What do we offer
- The security of working for a global, family-owned leader in measurement instrumentation
- Excellent training facilities and personalised development plans
- Flexible and hybrid working arrangements
- Family-friendly social events throughout the year
- Excellent pension scheme
- Increasing annual leave with length of service
Why join Endress+Hauser?
At Endress+Hauser, you’ll be part of a collaborative, people-centred organisation where leadership, development, and customer focus are genuinely valued. You’ll have the opportunity to shape a critical team, make a visible impact across the business, and continue to grow your leadership capability within a supportive hybrid working environment.
Customer Service Manager in Leeds employer: Endress+Hauser Group
Contact Detail:
Endress+Hauser Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Endress+Hauser on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We should also think of examples that showcase our experience in developing teams and improving customer experiences.
✨Tip Number 3
Showcase our passion for customer service during the interview. We can share stories that highlight our commitment to delivering exceptional customer experiences and how we’ve led teams to achieve this.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can keep us fresh in their minds. Plus, it shows we’re genuinely keen on joining the team!
We think you need these skills to ace Customer Service Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and leadership. We want to see how your skills align with the role of Customer Specialist Team Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style: As a people-focused manager, it’s important to convey your leadership style in your application. Share examples of how you've developed team leaders and fostered a high-performance culture. We love to see candidates who can inspire and motivate others!
Highlight Your Customer Focus: We’re all about exceptional customer experiences, so make sure to emphasise your understanding of service excellence and customer satisfaction metrics like NPS. Share any specific instances where you’ve improved customer outcomes or streamlined processes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Endress+Hauser!
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Customer Service Inside Out
Make sure you understand the ins and outs of customer service excellence. Familiarise yourself with concepts like NPS and first-contact resolution, as these will likely come up in your interview. Being able to discuss how you've implemented these in past roles will show you're the right fit for the Customer Specialist Team Manager position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and developing others. Think about specific situations where you’ve successfully managed team leaders or improved performance. This role is all about strong people leadership, so demonstrating your capability here will be key.
✨Be Ready to Discuss Stakeholder Management
Since this role involves working closely with senior stakeholders, be prepared to talk about your experience in managing relationships and influencing decisions. Have a few anecdotes ready that illustrate how you've navigated complex stakeholder environments in the past.
✨Emphasise Continuous Improvement
The job description mentions a focus on continuous improvement, so think about how you've driven efficiency and enhanced customer experiences in previous roles. Be ready to share specific initiatives you've led or been part of, and how they positively impacted the business.