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- Tasks: Lead and develop a dynamic Customer Specialist Team to enhance customer experiences.
- Company: Join Endress+Hauser, a leader in operational excellence and customer service.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Opportunity for growth in a collaborative and innovative environment.
- Why this job: Shape the future of customer service while leading a passionate team.
- Qualifications: Proven leadership experience and a strong focus on customer satisfaction.
The predicted salary is between 45000 - 55000 £ per year.
Location: Wythenshawe, Manchester
At Endress+Hauser, we believe exceptional customer experiences are built through strong leadership, clear accountability, and seamless collaboration. We are now looking for a Customer Specialist Team Manager to lead and evolve our centralised Customer Specialist Team (CST) — a critical operational function that underpins customer delivery across Sales, Projects, Solutions, Service, Purchasing, Logistics, Facilities, and Centres of Competence.
This is a key leadership opportunity for an experienced, people-focused manager who enjoys setting direction, developing leaders, and embedding consistent ways of working at scale. You will lead through others, with Customer Specialist Team Leaders reporting into this role, and will play a central part in shaping how we deliver for customers across the UK Sales Centre.
What you’ll be responsible for as a Customer Specialist Team Manager:
- Providing clear leadership, direction, and accountability for the CST through Customer Specialist Team Leaders
- Developing Team Leaders to be confident, effective people managers and role models
- Creating a high-performance culture focused on accountability, collaboration, wellbeing, and continuous improvement
- Overseeing performance management, succession planning, and capability development across the CST
- Owning overall CST performance, capacity planning, and service delivery standards
- Ensuring consistent, high-quality customer and administrative support across all supported functions
- Acting as a senior escalation point for complex or cross-functional customer and operational issues
- Ensuring accurate, timely order processing and adherence to agreed processes and controls
- Identifying opportunities to improve customer experience and operational efficiency across end-to-end processes
- Leading and sponsoring continuous improvement initiatives in partnership with key stakeholders
- Using data, insight, and feedback to inform decision‑making and drive improvement
- Supporting the embedding of new systems, tools, and ways of working
- Building strong relationships with Sales, Service, Projects, and wider business functions
- Representing the CST in cross‑functional forums, regional meetings, and improvement initiatives
- Supporting the CST’s contribution to winning, delivering, and retaining customer business
What we’re looking for in a Customer Specialist Team Manager:
- Proven experience leading managers or team leaders, ideally within a customer, operations, or shared‑service environment
- Strong people leadership capability, with a track record of developing others
- Experience operating at both strategic and operational levels
- Strong customer focus, with an understanding of service excellence, NPS, and first‑contact resolution
- Excellent stakeholder management and influencing skills
- Ability to balance pace, quality, compliance, and commercial outcomes
- Comfortable using CRM and ERP systems (e.g. Salesforce, SAP) and digital workflow tools
- High emotional intelligence, resilience, and adaptability
- A proactive, ethical, and accountable leadership style
Desirable:
- Experience in a similar or technical industry
- Level 5 (or equivalent) qualification in Leadership
CST Manager employer: Endress+Hauser Group
Contact Detail:
Endress+Hauser Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CST Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that CST Manager role.
✨Tip Number 2
Prepare for the interview by researching Endress+Hauser and their customer service philosophy. We want you to show how your leadership style aligns with their values and how you can enhance their customer experience.
✨Tip Number 3
Practice your answers to common leadership questions. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you showcase your experience in developing team leaders and driving performance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. We believe it shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace CST Manager
Some tips for your application 🫡
Show Your Leadership Skills: When applying for the CST Manager role, make sure to highlight your experience in leading teams. We want to see how you've developed others and created a high-performance culture in your previous roles.
Tailor Your Application: Don’t just send a generic CV! We love it when candidates tailor their applications to match our job description. Use keywords from the listing to show that you understand what we’re looking for.
Demonstrate Customer Focus: Since this role is all about exceptional customer experiences, share specific examples of how you've improved customer satisfaction or operational efficiency in your past positions. We want to know how you can contribute to our mission!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're genuinely interested in joining our team!
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've developed team leaders and fostered a high-performance culture in your previous roles.
✨Showcase Your Customer Focus
Prepare to discuss your understanding of service excellence and how you've improved customer experiences in the past. Use metrics like NPS or first-contact resolution rates to back up your claims and demonstrate your commitment to customer satisfaction.
✨Be Data-Driven
Since the role involves using data for decision-making, come equipped with examples of how you've used insights and feedback to drive improvements in your previous positions. This will show that you can balance operational efficiency with customer needs.
✨Engage with Stakeholders
Think about how you've built strong relationships with various stakeholders in your past roles. Be prepared to discuss your influencing skills and how you've collaborated across functions to achieve common goals, as this is crucial for the CST Manager position.