Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team to enhance customer experiences and operational efficiency.
- Company: Join Endress+Hauser, a global leader in measurement instrumentation.
- Benefits: Flexible working, excellent training, family-friendly events, and a great pension scheme.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Shape a critical team and make a real impact on customer satisfaction.
- Qualifications: Experience in leadership, strong people skills, and a focus on customer service excellence.
The predicted salary is between 40000 - 50000 £ per year.
Join Endress+Hauser and help shape exceptional customer experiences. We are now looking for a Customer Specialist Team Manager to lead and evolve our centralised Customer Specialist Team (CST) — a critical operational function that underpins customer delivery across Sales, Projects, Solutions, Service, Purchasing, Logistics, Facilities, and Centres of Competence.
This is a key leadership opportunity for an experienced, people-focused manager who enjoys setting direction, developing leaders, and embedding consistent ways of working at scale. You will lead through others, with Customer Specialist Team Leaders reporting into this role, and will play a central part in shaping how we deliver for customers across the UK Sales Centre.
About the role of Customer Specialist Team Manager
As Customer Specialist Team Manager, you will have overall accountability for the performance, capability, and development of the Customer Specialist Team. You will lead and support a management layer of Team Leaders, ensuring strong people leadership, consistent service standards, and excellent customer outcomes across all areas of CST responsibility.
Working closely with senior stakeholders across the business, you will align priorities, improve end-to-end processes, and ensure the CST operates as a trusted, value-adding partner. This role combines strategic thinking with strong operational grip, with a clear focus on customer experience, efficiency, and continuous improvement.
What you’ll be responsible for as a Customer Specialist Team Manager
- Providing clear leadership, direction, and accountability for the CST through Customer Specialist Team Leaders
- Developing Team Leaders to be confident, effective people managers and role models
- Creating a high-performance culture focused on accountability, collaboration, wellbeing, and continuous improvement
- Overseeing performance management, succession planning, and capability development across the CST
- Owning overall CST performance, capacity planning, and service delivery standards
- Ensuring consistent, high-quality customer and administrative support across all supported functions
- Acting as a senior escalation point for complex or cross-functional customer and operational issues
- Ensuring accurate, timely order processing and adherence to agreed processes and controls
- Identifying opportunities to improve customer experience and operational efficiency across end-to-end processes
- Leading and sponsoring continuous improvement initiatives in partnership with key stakeholders
- Using data, insight, and feedback to inform decision-making and drive improvement
- Supporting the embedding of new systems, tools, and ways of working
- Building strong relationships with Sales, Service, Projects, and wider business functions
- Representing the CST in cross-functional forums, regional meetings, and improvement initiatives
- Supporting the CST’s contribution to winning, delivering, and retaining customer business
What we’re looking for in a Customer Specialist Team Manager
- Proven experience leading managers or team leaders, ideally within a customer, operations, or shared-service environment
- Strong people leadership capability, with a track record of developing others
- Experience operating at both strategic and operational levels
- Strong customer focus, with an understanding of service excellence, NPS, and first-contact resolution
- Excellent stakeholder management and influencing skills
- Ability to balance pace, quality, compliance, and commercial outcomes
- Comfortable using CRM and ERP systems (e.g. Salesforce, SAP) and digital workflow tools
- High emotional intelligence, resilience, and adaptability
- A proactive, ethical, and accountable leadership style
- Desirable: Experience in a similar or technical industry
- Level 5 (or equivalent) qualification in Leadership & Management
- Coaching or Train-the-Trainer experience
What do we offer
- The security of working for a global, family-owned leader in measurement instrumentation
- Excellent training facilities and personalised development plans
- Flexible and hybrid working arrangements
- Family-friendly social events throughout the year
- Excellent pension scheme
- Increasing annual leave with length of service
Why join Endress+Hauser?
At Endress+Hauser, you’ll be part of a collaborative, people-centred organisation where leadership, development, and customer focus are genuinely valued. You’ll have the opportunity to shape a critical team, make a visible impact across the business, and continue to grow your leadership capability within a supportive hybrid working environment.
Customer Service Manager in Coventry employer: Endress+Hauser Group
Contact Detail:
Endress+Hauser Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at Endress+Hauser on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Specialist Team Manager role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your leadership style. Be ready to share examples of how you've developed team leaders and improved customer experiences in your previous roles.
✨Tip Number 3
Showcase your strategic thinking! During interviews, discuss how you’ve used data and feedback to drive improvements in customer service. This will demonstrate your ability to operate at both strategic and operational levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Endress+Hauser family.
We think you need these skills to ace Customer Service Manager in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Specialist Team Manager role. Highlight your leadership experience and how it aligns with our focus on exceptional customer experiences.
Showcase Your People Skills: We want to see your strong people leadership capabilities! Share examples of how you've developed team leaders and fostered a high-performance culture in your previous roles.
Demonstrate Strategic Thinking: In your application, emphasise your ability to operate at both strategic and operational levels. We’re looking for someone who can balance pace, quality, and compliance while driving customer satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Endress+Hauser Group
✨Know Your Customer Service Inside Out
Make sure you understand the ins and outs of customer service excellence. Brush up on concepts like NPS and first-contact resolution, as these will likely come up in your interview. Being able to discuss how you've implemented these in past roles will show you're the right fit for leading a team focused on exceptional customer experiences.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you've developed team leaders in previous positions. Think of specific examples where you've created a high-performance culture or improved team dynamics. This will demonstrate your capability to lead and inspire others effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle complex customer issues or operational challenges. Prepare some scenarios from your past experience where you successfully navigated similar situations. This will highlight your problem-solving skills and ability to manage stakeholder relationships.
✨Emphasise Continuous Improvement
Discuss your experience with continuous improvement initiatives and how you've used data and feedback to drive change. Be ready to share specific examples of how you've identified opportunities for efficiency and enhanced customer experience in your previous roles.