At a Glance
- Tasks: Solve problems and provide solutions at customer sites, including energy facilities and power stations.
- Company: Join Endress+Hauser, a global leader in measurement instrumentation with a family-owned culture.
- Benefits: Enjoy a competitive salary, company car, excellent training, and career growth opportunities.
- Other info: Flexible working hours with opportunities for personal development and social events.
- Why this job: Make a real impact in process automation while working with cutting-edge technology.
- Qualifications: Experience in field service, preferably in gas analysis, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realising new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive.
We are looking for a Service Engineer for the Midlands region with some national travel including Ireland. You will be working on various customer sites including Energy from Waste facilities and power stations. You must enjoy problem solving and bringing solutions to our customers.
Main Responsibilities:- Establishing and maintaining the detailed knowledge of products and services necessary for ongoing support, repair and maintenance of SICK supported equipment.
- Establishing the relevant knowledge of legislation according to products and processes, in particular Performance Monitoring, Health & Safety and Risk Assessments.
- Liaising and communicating with customers, 3rd party suppliers and internal employees in order to provide maximum availability of service and, where appropriate, identifying revenue opportunities and areas for performance improvement.
- Carry out commissioning of equipment, provide breakdown support, and deliver basic customer training as required.
- Planning site visits and attending customer sites in order to carry out repairs and maintain equipment with a view to commercial efficiency, viability and customer satisfaction.
- Working in conjunction with the Sales and Service team to actively and proactively generate sales activities to achieve financial targets whilst maintaining targeted profit margins.
- Communicating regularly with Manager, Market Product Manager and Sales Specialist - PA and assisting with lead generation and market intelligence.
- Working with the Service Manager to establish contracts and identifying service revenue opportunities.
- Taking direct responsibility - in agreement with the Service Manager - for certain specified projects and customers.
- Attending and participating in training courses and Service Meetings when requested.
- Experience of working within a field service role, in particular on customer based sites.
- Background and experience in the Gas analysis or Gas detection Industry preferred.
- Degree in Electronics Engineering and/or Chemistry or equivalent business experience.
- Strong analytical and communication skills.
- High level of computer literacy.
- Strong interpersonal skills.
- High level of self-motivation with attention to detail.
- High degree of customer service skills.
- Able to work on their own as well as a member of a team.
- Able to understand and interpret technical drawings for the purposes of fault diagnosis and rectification.
- Must hold a driving licence.
- Have a flexible approach to the role as some jobs require working outside the contractual working hours, being away from home (when technically competent) and be expected to participate in a 24/7 response rota for Service Contracts.
- Must be able to work at heights.
- The security of working for an international family-owned company who are a global driver within measurement instrumentation.
- Company car (hybrid option) or Lease car / Car allowance.
- Excellent training facilities and personal development plans for your career growth.
- Family social events throughout the year.
- Increase in annual leave with length of service.
Service Engineer employer: Endress+Hauser Flowtec AG
At Endress+Hauser, we pride ourselves on being an exceptional employer, offering a supportive work culture that fosters collaboration and innovation. Our employees benefit from excellent training facilities, personal development plans, and the security of working for a family-owned company that values long-term growth and employee well-being. With opportunities for career advancement and a range of perks including a company car and increased annual leave with service, we are committed to creating a rewarding environment for our Service Engineers in the vibrant Leeds/York area.
