At a Glance
- Tasks: Provide expert technical support and remote diagnostics for our Gas Measurement business.
- Company: Join Endress+Hauser, a people-focused organisation committed to innovation.
- Benefits: Enjoy a supportive team, professional development, and a positive workplace culture.
- Other info: Collaborate with skilled professionals and drive continuous improvement in service delivery.
- Why this job: Make a real impact by delivering high-quality solutions and enhancing customer experiences.
- Qualifications: Degree in Engineering or related field; experience in technical environments required.
The predicted salary is between 40000 - 45000 £ per year.
Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.
About the role
As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.
What you’ll be doing:
- Act as the first point of contact for technical enquiries, delivering timely and professional support
- Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers
- Support and witness remote calibration activities, ensuring compliance and accurate documentation
- Manage complex service projects such as system upgrades and enhancements
- Coordinate with external calibration facilities to deliver seamless project execution
- Support internal training and capability development across the business
- Drive Smart Support performance, identifying improvements and enhancing service delivery
- Manage customer complaints through to resolution, ensuring continuous improvement
What we’re looking for:
- Degree or equivalent in Engineering or a related field
- Experience within a technical, engineering, or instrumentation environment
- Knowledge of calibration processes and remote support tools
- Strong communication, presentation, and stakeholder engagement skills
- Excellent problem-solving and diagnostic capability
- Ability to work independently and collaboratively
- Professional and customer-focused approach
You will be part of a supportive and knowledgeable team, working alongside Service Engineers, Project Engineers, and Product Managers. Together, you will deliver high-quality solutions and create long-term value for our customers. At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture.
Technical Support Engineer in Manchester employer: Endress+Hauser Flowtec AG
At Endress+Hauser, we pride ourselves on being an exceptional employer, offering a supportive work culture that fosters collaboration and innovation. Our employees benefit from excellent training facilities, personal development plans, and the security of working for a family-owned company that values long-term growth and employee well-being. With opportunities for career advancement and a range of perks including a company car and increased annual leave with service, we are committed to creating a rewarding environment for our Service Engineers in the vibrant Leeds/York area.
