At a Glance
- Tasks: Provide expert technical support and remote diagnostics for our Gas Measurement business.
- Company: Join Endress+Hauser, a people-focused organisation committed to innovation.
- Benefits: Enjoy a supportive team, professional development, and a positive workplace culture.
- Other info: Collaborate with skilled professionals and drive continuous improvement in service delivery.
- Why this job: Make a real impact by delivering high-quality solutions and enhancing customer experiences.
- Qualifications: Degree in Engineering or related field; experience in technical environments required.
The predicted salary is between 40000 - 45000 £ per year.
Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.
About the role
As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.
What you’ll be doing:
- Act as the first point of contact for technical enquiries, delivering timely and professional support
- Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers
- Support and witness remote calibration activities, ensuring compliance and accurate documentation
- Manage complex service projects such as system upgrades and enhancements
- Coordinate with external calibration facilities to deliver seamless project execution
- Support internal training and capability development across the business
- Drive Smart Support performance, identifying improvements and enhancing service delivery
- Manage customer complaints through to resolution, ensuring continuous improvement
What we’re looking for:
- Degree or equivalent in Engineering or a related field
- Experience within a technical, engineering, or instrumentation environment
- Knowledge of calibration processes and remote support tools
- Strong communication, presentation, and stakeholder engagement skills
- Excellent problem-solving and diagnostic capability
- Ability to work independently and collaboratively
- Professional and customer-focused approach
You will be part of a supportive and knowledgeable team, working alongside Service Engineers, Project Engineers, and Product Managers. Together, you will deliver high-quality solutions and create long-term value for our customers. At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture.
Technical Support Engineer in Manchester employer: Endress+Hauser Flowtec AG
At Endress+Hauser, we pride ourselves on being a people-focused organisation that fosters innovation and service excellence. As a Technical Support Engineer, you will benefit from a collaborative work culture that prioritises employee development and continuous improvement, offering you the opportunity to enhance your skills while contributing to meaningful projects in the Gas Measurement sector. Our commitment to creating a positive and inclusive workplace ensures that you will thrive in an environment where your expertise is valued and your professional growth is supported.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Manchester
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Engineer role you’re after at Endress+Hauser Flowtec AG.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Endress+Hauser Flowtec AG a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Endress+Hauser Flowtec AG.
✨Apply Through Company Websites
When you spot a role like Technical Support Engineer at Endress+Hauser Flowtec AG, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Endress+Hauser Flowtec AG a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Endress+Hauser Flowtec AG specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Endress+Hauser Flowtec AG
✨Brush Up on Core Engineering Principles
Before heading into the interview with Endress+Hauser Flowtec AG, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Endress+Hauser Flowtec AG want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
