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- Tasks: Lead a dynamic team to enhance customer experiences and drive performance.
- Company: Join Endress+Hauser, a global leader in measurement instrumentation.
- Benefits: Flexible working, excellent training, and increasing annual leave with service.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team leadership and a passion for customer satisfaction.
- Other info: Enjoy family-friendly events and a culture focused on innovation and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Endress+Hauser and help shape exceptional customer experiences. At Endress+Hauser, we believe great customer experiences are built by great people, supported by strong collaboration and smart processes. We are now looking for a Customer Specialist Team Leader to play a pivotal role in leading our centralised Customer Specialist Team (CST) — a highly skilled administrative function that supports Sales, Projects, Solutions, Service, Purchasing, Logistics, Facilities, and Centres of Competence across the business. This is a fantastic opportunity for a confident, people‑focused leader who enjoys driving performance, developing others, and working cross‑functionally to improve how we serve our customers.
About the role
As a Customer Specialist Team Lead, you will lead and develop a high‑performing, cross‑functional team that delivers expert administrative and customer support across the organisation. You will be instrumental in maintaining consistent service standards, improving processes, and strengthening collaboration between departments. You’ll work closely with key stakeholders to support revenue growth, enhance operational efficiency, and ensure the CST is seen as a trusted, reliable partner across the business. A curious mindset and a passion for continuous improvement are essential, as you’ll be encouraged to challenge existing ways of working and embrace innovation.
What you’ll be responsible for as a Customer Specialist Team Leader:
- Leading, coaching, and motivating a cross‑functional team to deliver consistent, high‑quality service
- Managing resources to ensure effective customer coverage and operational efficiency
- Conducting performance reviews, providing feedback, and supporting individual development
- Creating a positive team culture focused on wellbeing, collaboration, and continuous improvement
- Acting as the first point of escalation for technical and customer‑related issues
- Enabling strong cross‑functional collaboration to deliver excellent customer outcomes
- Supporting the team’s contribution to winning and closing business opportunities
- Overseeing accurate and timely order processing
- Identifying opportunities to enhance the customer experience across end‑to‑end processes
- Supporting regional meetings, workshops, and joint problem‑solving initiatives
- Monitoring workflows and identifying inefficiencies
- Supporting and facilitating improvements to optimise performance
- Prioritising and delegating work effectively to manage volumes, deadlines, and coverage
What we’re looking for in a Customer Specialist Team Leader:
- Proven experience leading and developing successful teams
- Strong coaching and mentoring capability
- Experience driving customer satisfaction and team performance
- Strong organisational awareness and ability to align with business strategy
- Excellent people leadership and influencing skills
- Strong customer focus, with an understanding of NPS and first‑contact resolution
- Ability to balance speed, quality, compliance, and commercial outcomes
- Comfortable using CRM systems and digital tools (e.g. Salesforce, SAP, contact‑centre platforms)
- High emotional intelligence, resilience, and adaptability
- A proactive, ethical, and accountable approach to leadership
- Experience in a similar industry
- Level 3 qualification in Leadership & Management (or equivalent) – Desirable
What do we offer:
- The security of working for a global, family‑owned leader in measurement instrumentation.
- Excellent training facilities and personalised development plans.
- Flexible working arrangements.
- Family‑friendly social events throughout the year.
- Increasing annual leave with length of service.
Why join Endress+Hauser?
At Endress+Hauser, you’ll be part of a collaborative, people‑centred organisation where development, innovation, and customer focus are truly valued. We offer a supportive hybrid working environment, opportunities to grow your leadership capability, and the chance to make a visible impact across the business.
CST Leader in Manchester employer: Endress+Hauser Flowtec AG
Contact Detail:
Endress+Hauser Flowtec AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CST Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Endress+Hauser on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their customer-centric approach. Think about how your leadership style aligns with their values and be ready to share examples of how you've driven team performance in the past.
✨Tip Number 3
Show off your curiosity! During interviews, ask insightful questions about their processes and how they measure customer satisfaction. This shows you're genuinely interested in improving their operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Endress+Hauser.
We think you need these skills to ace CST Leader in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading teams and driving customer satisfaction. We want to see how your skills align with the role of a Customer Specialist Team Leader!
Showcase Your Leadership Style: In your application, share examples of how you've motivated and developed teams in the past. We love to see a people-focused approach, so let us know how you create a positive team culture!
Highlight Your Problem-Solving Skills: Since this role involves acting as the first point of escalation for issues, be sure to include instances where you've successfully resolved customer-related challenges. We appreciate a proactive mindset!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with Endress+Hauser!
How to prepare for a job interview at Endress+Hauser Flowtec AG
✨Know the Company Inside Out
Before your interview, take some time to research Endress+Hauser. Understand their values, mission, and the specific role of the Customer Specialist Team. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a potential CST Leader, be prepared to discuss your experience in leading teams. Share specific examples of how you've motivated and developed others, and how you've driven performance in previous roles. Highlight your coaching and mentoring capabilities to demonstrate your fit for the position.
✨Emphasise Customer Focus
Since the role revolves around enhancing customer experiences, be ready to talk about your approach to customer satisfaction. Discuss any relevant metrics you've used, like NPS, and provide examples of how you've resolved customer issues effectively in the past.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle cross-functional collaboration. Think of situations where you've identified inefficiencies or improved processes, and be ready to explain your thought process and outcomes.