At a Glance
- Tasks: Provide top-notch service and support for cutting-edge measurement instrumentation.
- Company: Join a global leader in process automation with a family-owned culture.
- Benefits: Enjoy a competitive salary, company car, flexible working, and excellent training opportunities.
- Other info: Dynamic role with opportunities for career growth and participation in exciting projects.
- Why this job: Make a real impact while solving problems and enhancing customer satisfaction.
- Qualifications: Experience in field service, strong communication skills, and a degree in Electronics Engineering or Chemistry.
At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realising new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our customers, and the world at large.
Role + Responsibilities for a Service Engineer:
At Endress+Hauser we are looking for a Service Engineer for the Midlands region with some National travel including Ireland. You will be working on various customer sites including Energy from Waste facilities and power stations. You must enjoy problem solving and bringing solutions to our customers.
Main responsibilities for a Service Engineer:
- Establishing and maintaining the detailed knowledge of products and services necessary for ongoing support, repair and maintenance of SICK supported equipment.
- Establishing the relevant knowledge of legislation according to products and processes, in particular Performance Monitoring, Health & Safety and Risk Assessments.
- Liaising and communicating with customers, 3rd party suppliers and internal employees in order to provide maximum availability of service and, where appropriate, identifying revenue opportunities and areas for performance improvement.
- Carry out commissioning of equipment, provide breakdown support, and deliver basic customer training as required.
- Planning site visits and attending customer sites in order to carry out repairs and maintain equipment with a view to commercial efficiency, viability and customer satisfaction. This will include travel, stay away overnight or – on very rare occasions - work at weekends may be required as part of the 24/7 breakdown rota, in which the successful candidate can opt into (opting into the 24/7 scheme brings an industry leading remuneration package).
- Working in conjunction with the Sales and Service team to actively and proactively generate sales activities to achieve financial targets whilst maintaining targeted profit margins.
- Communicating regularly with Manager, Market Product Manager and Sales Specialist - PA and assisting with lead generation and market intelligence.
- Working with the Service Manager to establish contracts and identifying service revenue opportunities.
- Taking direct responsibility - in agreement with the Service Manager - for certain specified projects and customers.
- Attending and participating in training courses and Service Meetings when requested.
Qualification + Profile for a Field Service Engineer:
- Experience of working within a field service role, in particular on customer based sites.
- Background and experience in the Gas analysis or Gas detection Industry preferred.
- Degree in Electronics Engineering and / or Chemistry or equivalent business experience.
- Strong analytical and communication skills.
- High level of computer literacy.
- Good commercial awareness.
- Have strong communication skills, both written and verbal.
- Have strong interpersonal skills.
- Have a high level of self motivation with attention to detail.
- Have a high degree of customer service skills.
- Be able to work on their own as well as member of a team.
- Be able to understand and interpret technical drawings for the purposes of fault diagnosis and rectification.
Requirements for the role of a Service Engineer:
- Must hold a driving licence.
- Have a flexible approach to the role as some jobs require working outside the contractual working hours, being away from home (when technically competent) and be expected to participate in a 24/7 response rota for Service Contracts.
- Must be able to work at heights.
Benefits + Perks for a Service Engineer:
- The security of working for an international family-owned company who are a global driver within measurement instrumentation.
- Company car (hybrid option) or Lease car / Car allowance.
- Excellent training facilities and personal development plans for your career growth.
- Flexible working.
- Family social events throughout the year.
- Excellent pension scheme.
- Increase in annual leave with length of service.
Service Engineer employer: Endress
At Endress+Hauser, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that fosters personal and professional growth. As a family-owned company, we prioritise the well-being of our employees, providing excellent training facilities, flexible working options, and a comprehensive benefits package, including a company car and an attractive pension scheme. Join us in Leeds/York, where you can thrive in a dynamic environment while contributing to innovative solutions in process automation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Engineer role you’re after at Endress.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Endress a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Endress.
✨Apply Through Company Websites
When you spot a role like Service Engineer at Endress, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Endress a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Endress specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Endress
✨Brush Up on Core Engineering Principles
Before heading into the interview with Endress, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Endress want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
