Repair Centre Manager

Contract: Permanent

Location: Cambridge (CB4 0WN)

Responsible to: Product Engineering Director - Operations

Key working relationships: Product Engineering, Supply Chain, Logistics, Customer Care, QA

The purpose of the role: Endomag is a global technology company dedicated to improving cancer care for everyone. Our mission is to help women with breast cancer receive better treatment, avoiding unnecessary surgery when possible and ensuring better outcomes when surgery is needed. By leveraging our magnetic-based technologies, including the Sentimag, Magtrace lymphatic tracer, and Magseed marker, we enable physicians to accurately stage breast cancer and perform precise tissue localisation procedures. To date, we’ve helped over 600,000 women worldwide access more precise and less invasive breast cancer care. As we continue to grow, we are looking for a Repair Centre Manager to join our team and play a vital role in developing and expanding our in-house repair and pilot line capabilities for Sentimag products. If you’re passionate about advancing cancer care globally and possess the expertise to help us achieve our goals, we’d love to hear from you.

Key Responsibilities and duties:

• Lead and manage the Repair Centre team, ensuring they are adequately trained, motivated, and equipped to perform their duties to a high standard.
• Manage the daily activities of the on-site Repair Centre, ensuring that all repairs and pilot line tasks are completed efficiently, on schedule, and to the highest quality standards.
• Partner with various departments across Endomag to input into continuous improvement initiatives, reinforcing the Repair Centre as a centre of excellence in medical device repair and manufacturing.
• Work closely with the customer care team, logistics team and external distributors to ensure customers are regularly updated and receive timely feedback regarding repair progress.
• Work closely with Product Engineering, Quality Assurance, Regulatory Affairs, and R&D teams to document, investigate, and analyse reported product faults, identifying trends and potential improvements to product design or processes.
• Build strong relationships with Service Teams across wider Hologic organisation.
• Regularly assess, update and enhance workflows, workspaces, and Standard Operating Procedures (SOPs) to improve efficiency and productivity within the Repair Centre.
• Maintain precise records of repair and pilot line activities, ensuring full documentation compliance with regulatory and internal requirements.
• Collaborate with the supply chain and product engineering teams to manage spare parts inventory and oversee the incoming inspection of parts to ensure quality and availability.
• Ensure that all Repair Centre operations adhere to relevant industry standards and regulations (e.g., ISO 13485, 21 CFR).
• Ensure the health and safety of the Repair Centre team and any visitors, adhering to all safety protocols and regulations within the facility.
• Ensure that all Repair Centre tools, and equipment are regularly maintained, calibrated, and in optimal working condition to support repair and manufacturing activities.

Qualifications:

• Bachelor’s degree or equivalent in physics/engineering or closely related field.
• Proven track record in managing a heavily regulated service or manufacturing facility, preferably within the medical device industry.
• In-depth understanding of medical device quality and regulatory requirements, including ISO 13485, MDSAP, MDD/MDR, and 21 CFR.
• Comprehensive knowledge of health and safety requirements in a manufacturing, service, or laboratory environment, including COSHH guidelines and risk assessments.
• Demonstrated experience in representing the organization during internal and external audits, including preparation, execution, and follow-up actions.
• Familiarity with ESD control measures and Electrical Safety testing in accordance with MET, IEC 60601-1, and IEC 62353 standards.
• Experience in managing budgets, controlling costs, and preparing financial reports to ensure efficient resource use and cost-effective operations.

Abilities and Skills:

• Leadership: Strong interpersonal skills to motivate, guide, and influence teams toward achieving process improvements.
• Communication: Excellent communication skills to articulate changes, engage stakeholders, and manage cross-functional collaborations.
• Project Management: Skilled in leading process & continuous improvement projects, ensuring successful implementation within set timelines.
• Analytical Thinking: Ability to assess complex workflows, identify opportunities for improvement, and drive data-informed decision-making.
• Adaptability: Flexibility to adapt processes in response to evolving business needs, ensuring ongoing improvement and success.

Other: Willingness to travel within the UK and internationally.

Pension: Endomag contributes 6% and you contribute 3% (salary sacrifice available).

Private Medical Insurance: (single cover).

Employee Assistance Programme.

Discretionary Annual Bonus Scheme.

Life Assurance: Death in service benefit (4x base salary).

Holiday: 25 days annual leave.

Your birthday Off: 1 day of paid leave per year for your birthday.

Annual Leave Buy Scheme: purchase up to 5 five days leave, in addition to your usual annual leave allowance.

Volunteering Leave: 2 days of paid leave per year for you to volunteer for a charity.

Paid Time Off for Dependants: 2 days of paid leave per year to deal with an emergency relating to your dependents.

Paid Time Off for a Domestic Emergency: 2 days of paid leave per year if you need to deal with a domestic emergency.

Maternity and Paternity: Enhanced maternity and paternity leave package.

Group Income Protection: Up to two thirds of salary for periods of long-term sickness absence.

Environment: Pleasant working environment including a wellness room, spacious break out and lunch area with quality coffee and fresh fruit.

Facilities and Access: Vehicle and cycle parking. Positioned within easy walking distance to Cambridge North Rail Station.