At a Glance
- Tasks: Lead a dynamic team in delivering exceptional dining experiences at Kioku by Endo.
- Company: Join a prestigious restaurant known for its unique blend of Japanese and Mediterranean cuisine.
- Benefits: Enjoy team meals, discounts, birthday off, and career development opportunities.
- Other info: Flexible hours and a supportive environment await you!
- Why this job: Be part of a vibrant culture that values creativity, respect, and excellence in hospitality.
- Qualifications: Experience in luxury dining and a passion for developing high-performing teams.
The predicted salary is between 30000 - 40000 £ per year.
Are you an inspiring hospitality leader who combines exceptional people development with strong commercial acumen? Do you thrive in environments where culture, service excellence, and financial performance are equally important? Kioku by Endo is seeking an outstanding General Manager to lead our team in one of London's most exciting luxury dining destinations.
About Us
Kioku means memory in Japanese—this restaurant is just that: a journey of meaningful moments curated by Chef Endo Kazutoshi, a third-generation sushi master. From Yokohama to Tokyo to Spain, Endo-san's experience informs a menu that celebrates both Japanese precision and Mediterranean warmth. Located within The OWO and overlooking Trafalgar Square, Kioku by Endo is a personal reflection of a culinary life steeped in heritage, craftsmanship, and innovation.
The Role
As General Manager, you will be the driving force behind the success of the restaurant, leading a high-performing team whilst ensuring every guest experience reflects the standards and values of the brand. You will create a culture where people feel supported, developed, and inspired to deliver excellence every day. At the same time, you will take ownership of the restaurant's financial performance, ensuring sustainable growth, profitability, and operational excellence. This is a role for a leader who understands that exceptional hospitality starts with exceptional people.
Key Responsibilities
- Leadership & People Development: Inspire, coach, and develop a diverse team of hospitality professionals. Create a culture of accountability, engagement, and continuous improvement. Lead recruitment, onboarding, training, and succession planning initiatives. Build strong relationships across all departments to ensure collaborative working. Foster an environment where team members feel valued, empowered, and motivated to succeed.
- Guest Experience: Champion world-class hospitality and service standards. Ensure every guest receives a memorable and personalised experience. Lead by example on the floor, building genuine relationships with guests and stakeholders. Drive guest satisfaction, loyalty, and reputation through exceptional execution.
- Commercial & Financial Performance: Take ownership of revenue growth, profitability, and overall business performance. Manage labour costs, productivity, and operational efficiencies. Analyse financial reports, identify opportunities, and implement improvement plans. Work closely with senior leadership to deliver budgets and business objectives. Drive sales initiatives and maximise commercial opportunities across the venue.
- Operational Excellence: Ensure the smooth day-to-day running of the restaurant. Maintain the highest standards of quality, compliance, and presentation. Collaborate closely with the culinary leadership team to deliver a seamless guest journey. Uphold the values, culture, and reputation of Kioku by Endo and Creative Restaurant Group.
What We Offer
- Shared Service Charge
- Team Meals
- 50% Dining Discount Across Creative Restaurant Group
- Birthday Day Off
- Festive Celebrations and Team Events
- Wagestream Access
- 28 Days Paid Holiday
- Career Development Opportunities Across a Growing Hospitality Group
- A Supportive Culture Built on Respect, Creativity, and Excellence
What We're Looking For
- Proven experience as a General Manager within a premium, luxury, fine dining, or Michelin-recognised environment.
- A passionate leader with a genuine commitment to developing people and building high-performing teams.
- Strong commercial awareness with a proven track record of delivering financial results.
- Exceptional communication and relationship-building skills.
- Experience managing budgets, labour costs, forecasting, and operational performance.
- A visible and hands-on leadership style.
- High emotional intelligence, resilience, and professionalism.
- A deep appreciation for hospitality, guest experience, and service excellence.
Requirements
- Right to work in the UK without corporate sponsorship.
- Flexibility to work evenings, weekends, and public holidays as required.
If you are a people-first leader with the ambition, commercial mindset, and passion to drive one of London's most exciting restaurant concepts forward, we would love to hear from you. Apply now and help create unforgettable memories at Kioku by Endo.
General Manager in London employer: Endo
At Kioku by Endo, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in the heart of London, our restaurant offers a vibrant work culture where creativity and excellence are celebrated, alongside competitive benefits such as shared service charge, team meals, and career development opportunities. Join us to lead a passionate team in delivering unforgettable dining experiences while enjoying a supportive environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Endo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Endo
Don't be shy about reaching out to Endo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Endo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Endo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
