At a Glance
- Tasks: Coordinate international orders and ensure compliance with regulations while providing top-notch customer service.
- Company: Dynamic company focused on international trade and exceptional customer experiences.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Onsite role in Chesterfield, perfect for those looking to grow in a vibrant industry.
- Why this job: Join a fast-paced role where you can make a real impact in global trade.
- Qualifications: 3+ years in an office setting, strong communication skills, and experience in customer service.
The predicted salary is between 30000 - 40000 € per year.
To coordinate and process international orders to be in compliance with all regulations and legal requirements. A front line contact for customers, the role is to provide exceptional service with the ability to practically apply knowledge to solve problems. The position is a focal point for international trade compliance, accurate data entry, maintenance of records and providing best in class customer service.
ESSENTIAL FUNCTIONS:
- Provide the external interface with our international customer base and coordinate with internal departments to provide exceptional service.
- Coordinate the processing of orders and returned/replacement goods utilizing business systems and supporting systems with accurate data entry by adhering to key directives and standards.
- Liaise between freight suppliers and DC locations to organise the shipping of goods to meet customer requirements utilizing the business systems.
- Issue payment documentation to meet the requirements of the agreed payment terms and in line with import, export and customer requirements.
- Process all transactions to meet legal and compliance requirements of international trade, Customs and GDP for active pharmaceutical ingredients.
- Maintain the business system customer master data through following the business procedure and coordinating providing accurate compliant data.
- Report and investigate incidents, deviations and customer complaints. Provide support and guidance for non-routine incidents.
- Maintain and develop department information and systems through following the departmental processes for monitoring, and updating files, reporting improvement opportunities and documenting & maintaining departmental procedures as per the quality management system.
- Actively involved in projects for continuous improvement, cost savings and problem solving.
- Provide internal sales support as required.
- Perform other duties or responsibilities identified as pertinent to the job or company.
MINIMUM REQUIREMENTS:
- Education: Higher education level preferred.
- Computer skills in the latest MS Office suite including Word and Excel.
- Experience: 3+ years in an office environment, experience with customer service and international sales order processing.
- Strong organisational & communication skills to process multiple international order types to worldwide destinations.
- Experience in meeting KPIs and deadlines in a highly competitive international business environment.
- Previous experience in utilizing business systems ensuring that consistent and accurate data entry is available for informed business analysis and decisions.
- French or Spanish language skills would be highly advantageous in this role.
Skills/Competencies:
- Action Oriented – energised by working hard in a challenging and dynamic business environment.
- Customer Focused – dedicated to meeting the expectations and requirements of internal and external customers.
- Standing Alone – takes on responsibility, relishes tough assignments and is able to be counted on when times are tough.
RELATIONSHIP WITH OTHERS:
- UK API Import/Export Planners
- All Employees
- Internal business partners in Commercial, Finance, Quality, Customer Service, Trade Compliance, Global Supply Chain & Distribution Centres
- External business partners in freight supply & 3rd party distribution
Normal working hours Monday – Friday day shifts. Occasional requirements to work outside normal hours and weekends.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Import/Export Planner (ONSITE) in Chesterfield employer: Endo
As an Import/Export Planner at our Chesterfield location, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and compliance excellence. We offer comprehensive training and development opportunities to help you grow your skills in international trade, alongside a collaborative culture that values teamwork and innovation. Join us to be part of a company that not only meets the demands of a competitive market but also invests in the future of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Import/Export Planner (ONSITE) in Chesterfield
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves tackling customer queries and compliance issues, think of examples from your past experiences where you’ve successfully resolved challenges.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Import/Export Planner (ONSITE) in Chesterfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in international settings. We want to see how you've gone above and beyond to meet customer needs and solve problems.
Be Detail-Oriented:Since this role involves a lot of data entry and compliance, it's crucial to demonstrate your attention to detail. Share examples of how you've maintained accurate records and followed procedures in previous roles.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background to our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Endo
✨Know Your Regulations
Familiarise yourself with international trade compliance regulations and legal requirements. Being able to discuss these confidently will show that you understand the importance of compliance in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to solve problems and maintain effective relationships, as this is crucial for the position.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and meet deadlines in a fast-paced environment. Use specific examples to illustrate your organisational skills and how they contribute to successful order processing.
✨Brush Up on Your Language Skills
If you have any knowledge of French or Spanish, be sure to mention it during the interview. This could give you an edge, especially when dealing with international customers.
