At a Glance
- Tasks: Manage technical relationships and ensure smooth operations for customers using Endex.
- Company: Join Endex, a pioneering AI company transforming workflows for top-tier clients.
- Benefits: Enjoy health insurance, wellness stipends, and 401K matching.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Be at the forefront of AI technology and make a real difference for major companies.
- Qualifications: Experience in enterprise support and strong technical communication skills.
The predicted salary is between 59400 - 72600 £ per year.
Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.
Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person
We're looking for someone who can be a trusted technical partner to customers running Endex in important workflows. As a Technical Account Manager at Endex, you'll own the ongoing technical relationship for established customers. You'll coordinate escalations, maintain technical account plans and help customers operate Endex reliably after launch, partnering with support engineers on diagnosis and FDEs on integration work.
Your Key Responsibilities
- Own the Technical Account Plan: Maintain a shared view of architecture, integration dependencies, operating risks and the customer's technical priorities.
- Coordinate Complex Escalations: Bring support, engineering and customer IT together with clear owners, timelines and communication.
- Communicate Clearly: Translate technical updates into customer impact and next steps.
- Run Proactive Reviews: Review recurring incidents, system health and upcoming changes so customers can operate Endex reliably after launch.
- Improve Support Practice: Build runbooks and capture durable resolutions.
What We're Looking For
- Enterprise Support Experience: You've owned technical relationships or escalations for business customers.
- Technical Depth: You can investigate systems and challenge an incomplete diagnosis.
- Composure: You communicate clearly during urgent or ambiguous situations.
- Strong Coordination: You keep internal responders and customer stakeholders aligned.
- Enterprise Technical Judgment: You can discuss APIs, identity and integration dependencies with customer IT teams while translating technical risk into a clear account plan.
Nice to Have
- Experience with regulated customers
- Incident coordination experience
- Familiarity with APIs and enterprise authentication
Full-Time Benefits
- Health & Dental Insurance
- Monthly Wellness Stipend
- 401K Matching
Technical Account Manager in London employer: Endex
Endex is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including direct involvement in shaping cutting-edge AI finance solutions, while enjoying a supportive environment that values ambition and speed. With a focus on meaningful work and customer impact, Endex stands out as a rewarding place for professionals eager to make a difference in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Endex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Endex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Endex:Your cover letter is your chance to shine! Tell us why you want to work at Endex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Endex!
How to prepare for a job interview at Endex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
