At a Glance
- Tasks: Manage and optimise the renewal process for a portfolio of customers.
- Company: Join Endex, a pioneering AI company transforming work with cutting-edge technology.
- Benefits: Enjoy health insurance, wellness stipends, and 401K matching.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Be at the forefront of AI innovation while ensuring customer satisfaction and retention.
- Qualifications: Experience in renewals or commercial account management is essential.
The predicted salary is between 40500 - 49500 £ per year.
Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.
About the Role
Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person
We're looking for someone who makes renewals predictable by getting ahead of risks, stakeholders and contract details. As a Renewals Manager at Endex, you'll own the commercial renewal process across a portfolio of customers. You'll work with customer success and sales to connect the value delivered to a clear, timely renewal decision.
Your Key Responsibilities:
- Own Renewal Timing: Maintain contract dates, notice windows, stakeholders and a forward-looking plan for each renewal.
- Build the Value Case: Work with CSMs on usage, outcomes and risk before presenting a renewal proposal.
- Negotiate Renewals: Manage proposals, commercial discussions and procurement follow-through.
- Manage Retention Risk: Identify commercial blockers early, coordinate a recovery plan and keep retention forecasts grounded in customer evidence.
- Improve Predictability: Maintain renewal forecasts and document the reasons behind outcomes.
What We're Looking For:
- Renewal Experience: You've managed subscription renewals or commercial account relationships.
- Detail-Oriented: You catch dates, terms and inconsistencies before they cause problems.
- Commercial Judgment: You negotiate directly while protecting the customer relationship.
- Strong Coordinator: You keep customers and internal owners aligned on next steps.
- Retention Discipline: You can manage a renewal book, negotiate terms and explain gross retention, churn risk and on-time execution.
Nice to Have:
- Enterprise SaaS contract experience
- Experience with procurement teams
- Experience forecasting subscription renewals and working with customer health or usage data
Full-Time Benefits:
- Health & Dental Insurance
- Monthly Wellness Stipend
- 401K Matching
Renewals Manager in London employer: Endex
Endex is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including direct involvement in shaping cutting-edge AI finance solutions, while enjoying a supportive environment that values ambition and speed. With a focus on meaningful work and customer impact, Endex stands out as a rewarding place for professionals eager to make a difference in the financial services sector.
