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- Tasks: Lead IT services in Poland, ensuring smooth delivery and collaboration with international teams.
- Company: Dynamic company focused on innovative IT solutions and international collaboration.
- Benefits: Full-time hybrid role with opportunities for travel and professional growth.
- Why this job: Shape IT service delivery and drive improvements in a collaborative environment.
- Qualifications: Strong communication skills and experience in IT service delivery required.
- Other info: Join a team that values innovation and teamwork across borders.
The predicted salary is between 36000 - 60000 £ per year.
Job Opportunity: International IT Service Lead (Poland) About the Role We are seeking an International IT Service Lead to act as the primary UK point of contact for workplace and infrastructure services in Poland. This role ensures the smooth delivery of IT services, supporting a modern, effective, and collaborative working environment across our international footprint. You will work closely with local teams in Poland, UK service teams, and project groups to deliver agile IT services, ensure service assurance, and contribute to continuous improvement initiatives. Key Responsibilities * Act as the service lead for IT workplace and infrastructure services in Poland. * Support international service management activities in coordination with the UK-based team. * Collaborate with local and UK teams to identify, define, and deliver IT service requirements. * Oversee incidents and service requests, ensuring timely resolution within agreed service levels. * Use ITSM tools to raise, track, and manage requests and incidents for international users. * Contribute to new service design and support service implementation for Poland-based operations. * Partner with procurement teams to define, source, and deliver hardware/software requirements. * Build and maintain strong relationships with stakeholders to ensure clear, effective communication. * Identify opportunities for service improvements, delivering more agile and cost-efficient outcomes. * Provide guidance on specialist IT requirements (e.g., videoconferencing, desktops, trial systems). * Liaise with Facilities, Security, and other departments to ensure continuity of IT services. * Support business areas with IT guidance, particularly in areas such as security and cryptography. What We’re Looking For * Strong communication and stakeholder management skills. * Proven ability to evaluate IT requirements and translate them into practical service solutions. * Broad knowledge of IT technologies and front-office services. * Experience with IT service delivery, ideally with ITIL knowledge or certification. * Demonstrated ability to deliver high levels of customer service. * Strong teamwork and collaboration skills across international teams. * Understanding of ITSM processes and tools. * Willingness and flexibility to travel to Poland and other international locations at short notice. Why Join Us? * Opportunity to take ownership of IT services across an international scope. * Work with both local and international teams in a dynamic, collaborative environment. * Play a key role in shaping service delivery and driving continuous improvement. * Gain exposure to a wide range of IT systems and service management processes. Location: Primarily UK with occasional international travel Contract Type: Full time /Hybrid 2 days on-site Please note- this role is also available in Bolton and Bristol
International Service Lead employer: Endeavour Recruitment
Contact Detail:
Endeavour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Service Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit in and contribute to their goals, especially in IT service delivery.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We’re looking for genuine responses that reflect your experience and skills in IT service management.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar.
We think you need these skills to ace International Service Lead
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’s packed with details about what we’re looking for and can help you tailor your application to show us why you’re the perfect fit!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t forget to highlight your experience in stakeholder management and collaboration. Use examples that demonstrate how you’ve effectively communicated in past roles to give us a clear picture of your skills.
Tailor Your CV and Cover Letter: Make your CV and cover letter stand out by tailoring them to the specific requirements of the International IT Service Lead position. Use keywords from the job description and showcase relevant experiences that align with what we need.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Endeavour Recruitment
✨Know Your IT Service Inside Out
Make sure you brush up on your knowledge of IT service delivery and ITIL principles. Be ready to discuss how you've successfully managed IT services in the past, especially in an international context. This will show that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams, it's crucial to demonstrate your strong communication skills. Prepare examples of how you've effectively communicated with stakeholders in previous roles, particularly in a multicultural environment. This will highlight your ability to build relationships and ensure clear communication.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to incident management or service improvement. Think about specific challenges you've faced and how you resolved them. This will help the interviewers see your problem-solving skills in action.
✨Emphasise Your Teamwork Experience
Collaboration is key in this role, so be prepared to discuss your experience working in teams, especially across different locations. Share stories that illustrate your ability to work well with others and contribute to a positive team dynamic, as this will resonate with the interviewers.
