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- Tasks: Provide top-notch customer support and coordinate engineers' routes in a dynamic environment.
- Company: Exciting financial security client based in Milton Keynes.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Join a vibrant team and make a difference in customer service.
- Qualifications: 3 years of experience and strong communication skills required.
- Other info: Perfect for those who thrive in fast-paced settings.
Helpdesk Administrator – Hybrid – Milton Keynes
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
We are currently seeking a Helpdesk Administrator to work with our exciting financial security client located in Milton Keynes, UK.
The selected Helpdesk Administrator will be mainly responsible for:
* Coordinating and provide full customer admin support within the Care Centre.
* Planning engineers’ routes and provide job completion information to customers
Your role will involve the following deliverable tasks:
* Provide initial telephone or email contact for all customer enquiries and logging all job details into IT system.
* Plan engineers’ routes according to SLA requirements.
* Support engineer and parts dispatch teams.
* Job completion confirmation & provision of information to customers.
Skills/experience required:
* 3 years’ professional experience
* Competent with Outlook‚ Word and Excel
* Excellent Time Management and good communication skills
* UK and NOI geographical knowledge
Please apply for more details
Helpdesk Administrator employer: Endeavour Recruitment
Contact Detail:
Endeavour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company. This not only shows your interest but also helps you figure out if it’s the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Helpdesk Administrator role. We want to see how your skills align with coordinating customer support and planning routes, so don’t hold back!
Show Off Your Skills: When you’re writing your application, emphasise your proficiency in Outlook, Word, and Excel. We love seeing candidates who can demonstrate their tech-savviness, especially when it comes to managing customer enquiries.
Communicate Clearly: Since this role involves a lot of communication, make sure your application reflects your excellent communication skills. Use clear and concise language to show us you can handle customer interactions smoothly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Endeavour Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the company and the role. Understand what a Helpdesk Administrator does, especially in a financial security context. Familiarise yourself with common customer queries and how to log job details effectively.
✨Show Off Your Skills
Highlight your experience with Outlook, Word, and Excel during the interview. Be ready to discuss specific examples of how you've used these tools in previous roles, especially in managing customer enquiries or planning routes.
✨Time Management is Key
Since this role involves planning engineers’ routes and ensuring timely job completion, be prepared to talk about how you manage your time effectively. Share strategies you’ve used to prioritise tasks and meet deadlines.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios to demonstrate your ability to handle enquiries professionally.
