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- Tasks: Provide top-notch customer support to clients across Europe via phone.
- Company: Join a thriving Oxford-based company in the Print & Media industry.
- Benefits: Enjoy a competitive salary of £25K plus an excellent benefits package.
- Why this job: Be the first point of contact and make a real impact with your language skills.
- Qualifications: Fluency in at least two languages, with strong communication skills required.
- Other info: Ideal for motivated team players with 1-2 years of customer service experience.
The predicted salary is between 20000 - 30000 £ per year.
Due to business growth, our Oxford based client in the Print & Media Industry is looking for a Multilingual 1st Line Customer Service Support person. The successful candidate will have 1-2 years’ experience of Customer Service. This is a multilingual role so additional language fluency is essential. Salary would be in the region of £25K plus an excellent benefits package for the right candidate.
Primary responsibilities for this role will be liaising with enquiries from clients from across Europe. Logging calls, escalating where necessary and providing solutions where possible as first point of contact.
Language Skills: Fluency in at least 2 languages is essential with English as either a first or second language. Danish, French, German, Spanish.
Required Skillset/Knowledge:
- Excellent Telephone Manner
- High Level Accuracy and Precision
- Exceptionally Organised
- Excellent Verbal and Written Communication
- Motivated
- Team Player
If you believe you have the right experience and previous track record to successfully deliver in this role, then please apply quickly to be shortlisted.
Multilingual Customer Service Support employer: Endeavour Recruitment Solutions
Contact Detail:
Endeavour Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual Customer Service Support
✨Tip Number 1
Brush up on your telephone manner! Since this role heavily relies on communication, practice speaking clearly and confidently in your multilingual skills. Consider role-playing with a friend to simulate customer interactions.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Research typical queries and issues that clients might have in the Print & Media industry, so you can respond effectively and demonstrate your knowledge during interviews.
✨Tip Number 3
Highlight your organisational skills! Prepare examples of how you've managed multiple tasks or resolved customer issues efficiently in previous roles. This will show that you're exceptionally organised, which is crucial for this position.
✨Tip Number 4
Show your motivation and team spirit! Be ready to discuss how you work well in a team and your enthusiasm for helping customers. Employers love candidates who are not only skilled but also passionate about their work.
We think you need these skills to ace Multilingual Customer Service Support
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in at least two languages, including English. Clearly list the languages you speak and provide examples of how you've used them in a customer service context.
Showcase Customer Service Experience: Detail your previous customer service roles, focusing on your experience in handling enquiries and providing solutions. Use specific examples to demonstrate your ability to manage calls and escalate issues when necessary.
Demonstrate Communication Skills: Since excellent verbal and written communication is crucial for this role, include examples of how you've effectively communicated with clients or team members in the past. Consider mentioning any relevant training or certifications.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Highlight your organisational skills and telephone manner, and express your motivation to be part of a team that supports clients across Europe.
How to prepare for a job interview at Endeavour Recruitment Solutions
✨Showcase Your Language Skills
Since this role requires fluency in at least two languages, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in one of your additional languages, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
With 1-2 years of customer service experience being essential, make sure to discuss specific examples from your past roles. Focus on how you handled challenging situations, resolved customer issues, and maintained a positive attitude.
✨Demonstrate Excellent Communication Skills
As a first point of contact for clients, your communication skills are crucial. Practice articulating your thoughts clearly and concisely. Remember to listen actively and respond thoughtfully to any questions posed by the interviewer.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of examples where you successfully managed customer inquiries or escalated issues effectively, and be ready to explain your thought process.
