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- Tasks: Solve 2nd and 3rd line support tickets and liaise with Technical Consultants.
- Company: Join a leading provider of customer service solutions for the Public Sector.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a reputable team, enhancing your problem-solving skills while making a difference.
- Qualifications: 1+ year in SaaS Technical Support, experience with databases, and exceptional communication skills required.
- Other info: Ideal for those eager to mentor and share knowledge in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Are you a hands-on problem solver with excellent communication skills? Endeavour is looking for a dedicated IT Technical Support Analyst to join our client’s team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successful Technical Support Analyst will be solving 2nd and 3rd line support tickets. Your role will involve liaising with Technical Consultants and ensuring all queries are resolved.
Required skills/experience:
- 1+ year experience in a SaaS Technical Support role
- Experience with third line (development) support and bug fixing
- Experience with databases and SQL (MySQL and MS SQL)
- Exceptional problem-solving skills and attention to detail
- Exceptional communication skills
- Ability to work with large amounts of information and prioritise tasks
- Ability to explain technical concepts to non-technical customers or colleagues
- Willingness to learn and share knowledge
- Initiative and willingness to mentor less technical colleagues
- Knowledge of git and GitHub
- Experience with Amazon Web Services, especially S3 and SDB services
If you are an experienced Technical Support Analyst looking to join an established and reputable client, get in touch for further details ASAP!
IT Technical Support Analyst employer: Endeavour Recruitment Solutions
Contact Detail:
Endeavour Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS, SQL databases, and Git. Having hands-on experience or even personal projects showcasing these skills can set you apart during discussions.
✨Tip Number 2
Prepare to demonstrate your problem-solving abilities through real-life examples. Think of scenarios where you've successfully resolved technical issues, especially in a SaaS environment, and be ready to discuss these in detail.
✨Tip Number 3
Brush up on your communication skills, particularly how to explain complex technical concepts to non-technical individuals. Practising this skill can help you convey your expertise effectively during interviews.
✨Tip Number 4
Show your enthusiasm for learning and mentoring by preparing examples of how you've shared knowledge with colleagues in the past. This will highlight your initiative and willingness to contribute to the team culture.
We think you need these skills to ace IT Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS Technical Support, particularly focusing on your 2nd and 3rd line support skills. Include specific examples of how you've solved technical issues and any relevant projects you've worked on.
Craft a Compelling Cover Letter: In your cover letter, emphasise your problem-solving abilities and communication skills. Mention your experience with databases, SQL, and any relevant tools like Git and AWS. Show enthusiasm for the role and the company.
Showcase Relevant Experience: When detailing your work experience, focus on your technical support roles. Highlight your ability to explain complex concepts to non-technical users and any mentoring you’ve done. This will demonstrate your communication skills and willingness to share knowledge.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Endeavour Recruitment Solutions
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled complex technical issues in the past. Highlight your thought process and the steps you took to resolve the problems, as this will demonstrate your hands-on approach.
✨Communicate Clearly
Since the role involves explaining technical concepts to non-technical colleagues, practice articulating your thoughts clearly and concisely. Use simple language and avoid jargon when possible to ensure your points are understood.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of databases, SQL, and AWS services, particularly S3 and SDB. Be ready to discuss your experience with these technologies and how they relate to the role you're applying for.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for continuous learning and mentoring others. Share instances where you've taken the initiative to learn new skills or helped colleagues improve their technical abilities, as this aligns with the company's values.