Application Support Technician

Our client, based in Surrey / South London, has an opportunity for an Application Support Technician to join the team. It is an innovative place to work where each person shares their skills and makes an important contribution and shares the following values:

• Responsible
• Ambitious
• Inventive
• Generous
• Flexible

Aims:

• Improve and Grow
• Improve – our company, our products
• Grow – from existing strengths, through creation & innovation

The company objectives are:

• Double the turnover in 5 years, achieving 20% profit
• Become market leaders in Development software
• Increase sales of existing products and services
• Introduce new products and services (sustainably)

Job Title: Application Support Technician

Objectives:

Our client produces several software products. These products require both technical and functional support for our customers to use them to their full potential.

The Application Support Developer will need to understand the products and the platforms they are built on in order to provide technical and functional support. They will need to understand and manage support requests in the support desk system and grow in their understanding of the subject matter. The platforms involve SQL Server, IIS, .NET, Azure, and Excel reports with VBA code, and the Application Support Developer will need to provide assistance in all these areas.

Primary Responsibilities:

• Receiving, logging, escalating, and chasing outstanding issues in the helpdesk ticketing system in compliance with our service level obligations.
• Installing/upgrading our products for new and current clients.
• Contributing to the development and testing of new products and features.
• Using available tools such as Visual Studio, TSQL, Excel, macros, product knowledge, or similar to investigate, debug, and provide solutions to client queries and reported issues.
• Assist with the creation and maintenance of our online documentation.
• Managing Remote Access connections to enable client support.
• Working with cloud services for hosting products on behalf of our clients.
• Assisting with creating and managing client customized reports in Excel, including using VBA coding and TSQL/SQL to prepare them.
• Maintaining test environments and client databases on the network to enable client support.

Desired Skills:

• Experience working with a helpdesk ticketing system
• Familiarity with Excel, complex formulae, charts, pivots, and an understanding of VBA
• Strong analytical, troubleshooting, documentation, and problem-solving capabilities
• Experience with Databases and/or SQL Server Management Studio
• Ability to work under pressure, independently, and organize work efficiently to prioritize demands
• Ability to communicate technical concepts clearly and effectively.
• Good verbal and written communication skills and good organizational ability.
• Approachable and helpful personality.

Beneficial Skills:

• Power BI
• Knowledge of Agile project management practices
• .NET C# or VBA, MVC, WPF, WinForms, or a similar platform
• Source control experience, e.g. GIT or TFS
• Knowledge of Azure or another cloud platform
• Experience debugging code in an IDE such as Visual Studio

This is an exciting opportunity that offers the real opportunity to grow and upskill with training provided.

For further details, please don’t hesitate to apply.