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- Tasks: Provide second and third line support for SAP systems in a dynamic environment.
- Company: Join a leading multinational client in the public sector based in Munich.
- Benefits: Enjoy a competitive daily rate of €450 and a long-term contract.
- Why this job: Gain valuable experience in a multicultural setting while enhancing your SAP skills.
- Qualifications: 2+ years in helpdesk roles, SAP knowledge, and strong communication skills required.
- Other info: Opportunity to work with service desk software and contribute to SLA compliance reports.
The predicted salary is between 30000 - 45000 £ per year.
Endeavour Recruitment has an excellent long-term contract opportunity for a Second and Third Line Support SAP Consultant to join a multinational client in the public sector based in Munich, Germany. This is initially a 12 month contract and the all-inclusive daily rate for this role is €450 euros.
Required Skills and Knowledge:
- At least 2 years of experience with helpdesk activities
- Experience in a SAP environment SAP Vendor Master Data Management, SAP ERP i.e.: FI, CO, MM, SD, PS
- Knowledge in HR services i.e.: PA, PT, PY, PE, PD
- Experience with service desk software like Jira, Zendesk, iET, Remedy
- Knowledge of ITIL
- Strong knowledge of MS Office 2010
- Proven experience in working with people in a multinational, multicultural environment
- Excellent communication skills in English both orally and in writing
- German language skills would be an advantage
Assistance with the provision and analyses of statistics for the Service Desk. Assistance in the preparation of monthly SLA compliance reports. Make suggestions by running reports and analysing trends. Monitoring, processing and clarification of User requests for on-demand services. Execution of special tasks entrusted by the line manager.
Please get in touch for further details on this excellent long-term contract opportunity.
2/3rd Line Support SAP Consultant / Contract / Munich employer: Endeavour Recruitment Solutions
Contact Detail:
Endeavour Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2/3rd Line Support SAP Consultant / Contract / Munich
✨Tip Number 1
Familiarise yourself with the specific SAP modules mentioned in the job description, such as FI, CO, MM, SD, and PS. Having a solid understanding of these areas will not only boost your confidence but also demonstrate your expertise during any discussions.
✨Tip Number 2
Brush up on your ITIL knowledge, as it's a key requirement for this role. Consider reviewing ITIL best practices and how they apply to service desk operations, which will help you articulate your understanding during interviews.
✨Tip Number 3
If you have experience with service desk software like Jira or Zendesk, be prepared to discuss specific examples of how you've used these tools effectively. This will show your practical knowledge and ability to adapt to their systems.
✨Tip Number 4
Since the role involves working in a multicultural environment, think about your previous experiences in diverse teams. Be ready to share how you navigated challenges and communicated effectively with colleagues from different backgrounds.
We think you need these skills to ace 2/3rd Line Support SAP Consultant / Contract / Munich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with helpdesk activities and SAP environments. Emphasise your knowledge in SAP Vendor Master Data Management and relevant modules like FI, CO, MM, SD, and PS.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the role. Mention your experience in a multinational environment and your communication skills in English. If you have German language skills, be sure to include that as well.
Showcase Relevant Experience: When detailing your work history, focus on your experience with service desk software such as Jira or Zendesk. Highlight any ITIL knowledge and your ability to analyse statistics for service desk performance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Endeavour Recruitment Solutions
✨Showcase Your SAP Knowledge
Make sure to highlight your experience with SAP, especially in areas like Vendor Master Data Management and the various modules such as FI, CO, MM, SD, and PS. Be prepared to discuss specific projects or tasks where you applied this knowledge.
✨Demonstrate Helpdesk Experience
Since the role requires at least 2 years of helpdesk experience, come ready to share examples of how you've successfully resolved user issues. Discuss any service desk software you've used, like Jira or Zendesk, and how it contributed to your efficiency.
✨Emphasise Communication Skills
Excellent communication is key in a multinational environment. Prepare to demonstrate your English proficiency and, if applicable, mention any German language skills. Consider sharing examples of how you've effectively communicated with diverse teams.
✨Familiarise Yourself with ITIL
Understanding ITIL principles is crucial for this role. Brush up on ITIL concepts and be ready to discuss how you've applied them in previous positions, particularly in relation to service desk operations and SLA compliance.
