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- Tasks: Provide 1st line technical support and resolve customer issues efficiently.
- Company: Join a leading IT solutions provider in the retail payment sector based in Southampton.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Remote work options available; perfect for students seeking flexible hours.
- Why this job: Be part of a supportive team, enhancing your tech skills while making a real impact.
- Qualifications: Strong communication skills and a passion for problem-solving are essential; tech knowledge is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1st Line Technical Support Analyst to join their team. The ideal candidate will have excellent demonstrable communication and problem-solving skills, and be customer service orientated.
Your responsibilities will include the following deliverables:
- Ensure that calls are answered within the KPIs;
- Issues are logged both by email and telephone, and B2B for all customers.
- Escalate issues according to escalation process.
- Ensure that the call management systems are up to date with all necessary relevant information.
- Provide software support using Remote Control/Access systems, Implement fixes.
- This includes providing Technical support for both onsite engineers and third-party engineers on site and escalating to 2nd Line when necessary.
- Deal with all system alerts in a proactive manner and provide support to the Operations Team & Service Desk Administrator when necessary.
- Assist with the Implementation of new software, hardware releases and adhoc rollouts as part of a team, ensuring that procedures are followed and installations double checked at all times.
Skills / Knowledge: Basic understanding of the below would be preferred but not essential:
- Windows Operating System ranging from 2000 – Windows 7
- Borland & SQL
- Visual Basics and C#
Please, get in touch for further details on this exciting career opportunity!
1st Line Technical Support employer: Endeavour Recruitment Solutions
Contact Detail:
Endeavour Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Support
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, especially Windows OS and SQL. Having a basic understanding of these systems will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires excellent customer service orientation. Practise explaining technical concepts in simple terms, which will be crucial when dealing with customers or colleagues who may not have a technical background.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle common technical issues or customer complaints, and be ready to demonstrate your problem-solving skills effectively.
✨Tip Number 4
Network with professionals in the IT support field, particularly those who work with payment systems or retail technology. This can provide you with valuable insights and possibly even referrals that could enhance your chances of landing the job.
We think you need these skills to ace 1st Line Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to 1st Line Technical Support. Emphasise your communication skills, problem-solving abilities, and any experience with Windows OS, SQL, or customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with technologies like Borland, SQL, and C#, and explain how your background makes you a great fit for the role.
Showcase Relevant Experience: In your application, provide examples of past experiences where you successfully handled technical support issues or worked in a customer service role. Use metrics if possible to demonstrate your effectiveness.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Endeavour Recruitment Solutions
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate your ability to explain technical concepts clearly. Practice articulating your thoughts and consider using examples from past experiences where you successfully communicated with customers or team members.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Windows OS, SQL, and C#. Even if you don't have extensive experience, showing that you've done your homework will impress the interviewers. Be ready to discuss how these technologies relate to the job and any relevant projects you've worked on.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Think about common technical issues in a support role and how you would approach resolving them. Practising these scenarios can help you respond confidently.
✨Demonstrate Customer Service Orientation
The role is customer service-oriented, so be prepared to discuss your approach to customer interactions. Share examples of how you've handled difficult situations or gone above and beyond to assist a customer, highlighting your commitment to providing excellent service.