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- Tasks: Provide 1st line technical support to customers via phone, email, or onsite.
- Company: Join a dynamic team supporting clients' IT systems in Portsmouth.
- Benefits: Enjoy a full-time role with opportunities for career growth and development.
- Why this job: Be part of a supportive culture that values customer service and teamwork.
- Qualifications: Basic experience with MS Office 2016/365 and network troubleshooting required.
- Other info: Great opportunity for high school and college students looking to kickstart their IT career.
The predicted salary is between 24000 - 36000 £ per year.
- Technologies: 1st line 1st line support Help Desk Engineer MS Office 2016 MS Office 365 Network TCP DCHP DNS VPN Routers and Switches
Endeavour Recruitment is recruiting for a 1st Line Helpdesk Support Engineer for one of our clients based north of Portsmouth, Hampshire.
The Helpdesk is responsible for supporting and maintaining clients’ IT systems and for providing efficient desktop support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries
Overview
To provide 1st line (helpdesk) technical support to external customers, assisting them with hardware and software problems via phone, email or onsite.
Duties and Responsibilities
- Provide technical support, answering support queries either onsite or via phone or email
- Maintain a high degree of customer service for all support queries and adhere to all service management principles. Follow internal processes and procedures
- Ensure that all support calls are handled effectively within SLA
- To ensure that all incidents and requests are closed within SLA
- Take ownership of user problems and be proactive when dealing with user issues
- Log all calls on the call logging system and maintain full documentation and follow internal procedures
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Support users in the use of Computer equipment by providing necessary assistance
- Allocate more complex service issues to the relevant IT Support member
- Arrange for external technical support where problems cannot be resolved in house
- Assist with warranty queries
- Setting up and configuring new laptops and desktops
- Installing authorised software to laptops and desktops
- Troubleshoot desktop and system problems, diagnose and solve hardware/software
- Providing support for printing
- PC performance monitoring, diagnosing and resolving technical issues
- Additional responsibilities as requested by the IT Helpdesk Manager
- Setting up and configuring new laptops and desktops, installing authorised software to laptops and desktops
- Antivirus installation to all desktops and laptops
Skills
- Basic Experience troubleshooting MS Office 2016/365
- Basic Knowledge of Network (TCP/ DCHP/ DNS / VPN / Routers / Switches)
Please apply for further details on this excellent full time, career opportunity.
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1st Line Helpdesk Support Engineer employer: Endeavour Recruitment Solutions
Contact Detail:
Endeavour Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Helpdesk Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to MS Office 2016/365. Practising troubleshooting these applications can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of networking basics, particularly TCP, DHCP, DNS, and VPNs. Being able to discuss these topics confidently will demonstrate your technical competence to potential employers.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively resolved user issues in the past. This will highlight your ability to maintain a high degree of customer satisfaction.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can make a positive impression during the interview process.
We think you need these skills to ace 1st Line Helpdesk Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st line support and familiarity with MS Office 2016/365. Include any specific technical skills related to networking, such as TCP, DHCP, DNS, and VPN.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to handle IT-related queries efficiently. Mention your proactive approach to problem-solving and your commitment to adhering to SLAs.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided technical support or worked in a helpdesk environment. Use specific examples to demonstrate your troubleshooting skills and ability to maintain documentation.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Endeavour Recruitment Solutions
✨Know Your Tech Basics
Brush up on your knowledge of MS Office 2016/365 and basic networking concepts like TCP, DHCP, and DNS. Being able to discuss these topics confidently will show that you have the foundational skills needed for the role.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm under pressure and resolve issues efficiently.
✨Practice Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you'll need to troubleshoot common IT issues. Practising how you would approach these problems can help you articulate your thought process clearly.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Be ready to discuss how you would ensure that support calls are handled effectively within these timeframes, demonstrating your commitment to meeting client expectations.
